Employment Support Professional, LTSS

Company: Monarch
Location: Charlotte
Posted on: April 1, 2026

Job Description:

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: This Opportunity: The Employment Support Professional, LTSS is primarily responsible for supporting people to achieve their personal dreams and goals through obtaining and maintaining competitive employment within their community. What You'll Do: • Help make dreams take flight through personal outcome measures, skills training, and the development of individualized dream plans for designated individuals. • Identify organizations Monarch can partner with to provide volunteer and/or employment opportunities to individuals. Nurture and maintain strong relationships with those organizations. • Support individuals to think about long-term employment goals, work history, strengths, personal culture, justice involvement, and other factors relative to the individual’s current vocational goal. Complete and update career profile for each individual with information from the person supported, mental health practitioners, and with permission, family members or past employers. • Assist individuals in learning how their benefits will be affected by earned income. • Discuss individuals’ preference for disclosure of psychiatric status to employers, including possible costs and benefits and specific information to be disclosed. • Develop holistic, integrated interventions. • Identify services, resources, and accommodations as needed to assist individuals who are Deaf and Hard of Hearing, those with Limited English Proficiency (LEP), and those who are blind and visually impaired. • Coordinate services and work with the individual and team in the development of an individual employment plan and plan updates. • Perform Job Development activities directed toward positions that are individualized to each person supported, following the principles and procedures of IPS. • Develop and implement task analysis for individual receiving services. • Perform activities that ensure the individual receiving services performs the job tasks to the employer’s satisfaction. This includes performing a participant’s actual job duties as necessary. • Provide individualized follow-along supports to assist individuals in maintaining employment. • Provide education and support to employers, as agreed upon by individuals supported, which may include negotiation job accommodations and follow-along contact with the employer. • Provide outreach services as necessary to individuals when they miss appointments using a variety of methods to discover what is interfering with the person’s employment plan. • Spend at least 65% or more of total scheduled work hours in the community performing job duties relative to the individuals on your caseload in meeting their employment plans. • Help individuals with career development including finding jobs that are more desirable, helping individuals request raises and promotions, and helping with education and training programs that are available to the general public. • Meet individual placement and billing goals set by supervisor. • Demonstrate ability to alter schedule to meet demand of the position. • Complete all required documentation in a timely manner on persons supported as needed. • Communicate needs and progress of individual receiving services to all appropriate members of the team. • Provide support, and assist individual receiving employment services to access transportation. • Assist and support the individual receiving employment services to access community resources. • Collaborate with outside behavioral health providers, families, natural supports, housing, transportation and other community service providers who support the individual. • Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements. • Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas • Demonstrate knowledge of emergency procedures and assist in crisis situations. • Travel and driving may be required. *The definition of an Innovations direct care worker includes all workers required for compliance with, or delivery of, the relevant Innovations waiver service definitions and the delivery of a unit of Innovations services to individuals in the definition of direct care worker to be applied and shall include only caregivers who are contracted for the Page 230 Session Law 2023-134 House Bill 259 provision of services in a legally appropriate manner. Education We're Looking For: High School Diploma (Required) Certifications We're Looking For: Drivers License (Valid) - USA Experience We're Looking For: Experience working with adults with a mental health diagnosis and/or developmental disabilities | Not Required Schedule: Monday – Friday (8:00am - 4:00pm) hours may be adjusted to include evenings and weekends based on individual needs Target Weekly Hours: 40 Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550. This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.

Keywords: Monarch, Kannapolis , Employment Support Professional, LTSS, Social Services , Charlotte, North Carolina