Counter Sales
Company: Hubbard Pipe & Supply Inc
Location: Concord
Posted on: May 7, 2025
Job Description:
Description:Hubbard Supplyhouse is seeking an energetic,
self-motivated individual to join our family-like atmosphere. We
are a plumbing, lighting, and irrigation distributor that assists
local builders, plumbers, and homeowners in the creation of
beautiful living spaces with kitchen and bath fixtures, as well as
residential and commercial lighting. We are a family owned,
Christian company that believes in taking care of our customers and
employees. The ideal candidate will have previous sales experience,
enjoys working with customers to help direct their vision into a
reality, and excels in a "team first" work environment. The Counter
Salesperson will increase sales and customer satisfaction by
efficiently and courteously assisting walk-in and telephone
customers in the selection and acquisition of needed products, by
applying technical knowledge to satisfy customer
needs.Responsibilities And Duties Customer Service Results and
Responsibilities
- Answers incoming telephone calls and greets customers who walk
in the store. Handles multiple customers and customer requests
simultaneously while maintaining a friendly and professional
manner.
- Assists customers in making product selections by asking
questions and actively listening to identify customer needs.
Assists with system or product troubleshooting and answering
technical questions. Identifies alternate or substitute products to
meet customer needs.
- Researches and sources product for customers using a variety of
tools.
- Enters sales orders into Eclipse ERP for invoicing or cash
payments. Processes customer returns and warranties following
company guidelines.
- Follows up promptly on all customer requests for information,
quotes, alternative parts and delivery dates. Proactively
communicates with customers about any expected delays or issues
with their order.
- Develops good working relationships and rapport with customers.
Greets regular customers by name.
- Maintains the highest standards in cleanliness and appearance
of the showroom through stocking shelves, housekeeping, creating
displays, etc.
- Resolves customer complaints and disputes in a timely,
professional manner that balances customer requests with business
needs.
- Follows company pricing and credit guidelinesSales Results and
Responsibilities
- Prepares and issues sales quotes following company guidelines.
Follows up on quotes to secure sales.
- Educates customers/prospects re: the variety of products
available for sale and the benefits of shopping at Hubbard Pipe and
Supply
- Increases customer satisfaction and store profitability by
proactively recommending additional items a customer might need and
promotions that might interest them.
- Uncovers and communicates sales lead information to outside
sales staff and management.
- Promotes surplus, sale, discounted and obsolete inventory to
customers in order to maintain proper inventory levels and
communicates unexpected increases or decreases in product demand
and inventory to purchasing or management.General Results
Responsibilities
- Maintains knowledge of new and existing products and inventory
by participating in training, seeking knowledge from experienced
staff members and factory reps.
- Assists in receiving, shipping and general warehouse duties as
needed.
- Completes all transactions and necessary paperwork accurately
and in a timely manner.Benefits:
- Hubbard observes 9 paid holidays each year
- Sales Incentive opportunity and Christmas bonus
- Advancement opportunities
- After an employee is fully vested, they will also be
automatically enrolled in the Hubbard profit share
programRequirements:PI26790501421a-37820-37044904
Keywords: Hubbard Pipe & Supply Inc, Kannapolis , Counter Sales, Sales , Concord, North Carolina
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