Sales/Keyholder
Company: Northern Tool & Equipment - Glassdoor 3.8 ?
Location: Kannapolis
Posted on: January 11, 2021
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Job Description:
PRIMARY OBJECTIVE OF POSITION:To assist retail store management
with daily store operational functions and sales activities to
ensure positive store results and growth. To receive entry level
training in order to gain experience in store operations and
develop skills for future advancement.MAJOR AREAS OF
ACCOUNTABILITY:- Opens and closes the store as scheduled by store
management and according to the Company's approved processes and
procedures.- Leads assigned retail operating functions and staff in
capacity as part of Manager on Duty (MOD) program.- Performs money
handling functions according to established procedures and Store
Operating Platforms (SOPs).- Works with Store Management to
investigate discrepancies with Loss Prevention (LP) and takes
corrective action when necessary.- Effectively handles customer
concerns and escalated questions within the guidelines established
by the Company in the absence of store management. Seeks guidance
from Store Management when needed for additional input.- Fulfills
all existing requirements associated with the primary position and
job description of sales representative. Key holder
responsibilities comprise 10-25% of and take precedence when
assigned.- Assists all customers or potential customers in a
professional, courteous, reliable, attentive, honest and responsive
manner by identifying customer needs and providing knowledgeable
assistance to help customers select the correct product(s) to serve
their needs.- Helps maintain a neat and orderly sales environment,
including merchandise planograms, product displays and work areas
by down stocking, facing and fronting all merchandise in their
assigned areas according to Company merchandising standards.-
Maintains a working knowledge of Northern Tool + Equipment Retail
Standard Operating Procedures (SOP's).- Protects the store against
theft, shrink loss or other suspicious activity by following all LP
policies as outlined in the Standard Operating Procedures (SOP's)
including product returns and back door security procedures.-
Participates in all non-commissionable events deemed necessary by
the Company such as physical inventories, sales meetings, trade
shows and special sales.- Keeps supervisor informed of important
information developments, potential problems, and related
information necessary for effective management. Coordinates and
communicates plans and activities with others, as appropriate, to
ensure a coordinated work effort and team approach.- Performs
related work as apparent or assigned.QUALIFICATIONS:* High school
education or equivalent.* At least 6 months of related retail sales
experience.* Strong customer service and problem solving skills.*
Willingness and the ability to learn leadership skills including
employee coaching.* Desire to actively manage own individual
development by taking training opportunities in order to grow
within role and to be considered for management openings as they
become available.* Ability to communicate effectively, both orally
and in writing, with a wide variety of customers, Company
personnel, and others.* Ability to operate and use a Personal
Computer (PC).* Ability to maintain a working knowledge of the
company's intranet including related Store Operating Platforms
(SOPs).* Ability to communicate effectively, both orally and in
writing, with a wide variety of customers, Company personnel, and
others.* Ability to work a schedule that maintains effective store
operations.* High mechanical aptitude including having knowledge of
light industrial products, hydraulics, etc preferred.* Possesses
desire to advance into management role.* Demonstrates Northern Tool
+ Equipment's 12 Core Competencies.PHYSICAL DEMANDS:The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.*
Frequently required to use hands to handle objects; and talk or
hear.* Ability to lift up to 70 pounds.* Frequent bending,
twisting, stooping, reaching and lifting.* Required to stand on
cement floor for long periods of time.* Specific vision abilities
required include close vision and the ability to adjust focus.
Keywords: Northern Tool & Equipment - Glassdoor 3.8 ?, Kannapolis , Sales/Keyholder, Sales , Kannapolis, North Carolina
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