KannapolisRecruiter Since 2001
the smart solution for Kannapolis jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Kannapolis
Posted on: May 30, 2019

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLREBECCAN on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Kannapolis , Inbound Travel Consultant, Professions , Kannapolis, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Driver - Over-the-Road (OTR) Part-Time Truck Driver - Class A CDL - Schneider National
Description: Over-the-Road part-time truck drivers in Schneider's Van Truckload division enjoy flexible scheduling. Earn up to 0.45 per mile in this CDL driving job and haul 95 no-touch freight - mostly drop-and-hook. (more...)
Company: Schneider
Location: Charlotte
Posted on: 06/25/2019

Operational Risk Consultant 5 - WIM Control
Description: Job DescriptionAt Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put our customers at the center of everything (more...)
Company: Wells Fargo
Location: Charlotte
Posted on: 06/25/2019

CDL-A Flatbed Truck Driver - Home Weekly!
Description: CDL-A OTR FLATBED TRUCK DRIVER JOBSGet Flexible Home Time Earn More Like 1,200 Weekly Pay Roehl Transport is seeking experienced CDL-A OTR flatbed truck drivers to haul general commodities in
Company: Roehl Transport
Location: Charlotte
Posted on: 06/25/2019


Driver - Jet-Set Intermodal Truck Driver - Class A CDL - Schneider National
Description: Jet-Set Intermodal truck drivers get a paid flight from their home location to various locations across the country to haul freight, then get a paid flight back for home time. Drive for 3 weeks, then (more...)
Company: Schneider
Location: Charlotte
Posted on: 06/25/2019

Bridge Foreman
Description: Subsidiary: Reeves Construction Co. 170 Sloan Construction, a company of Reeves Construction Company, has been a key partner in the infrastructure growth of the Southeast since the company s founding (more...)
Company: Colas
Location: Charlotte
Posted on: 06/25/2019

Truck Driver - Owner-Operator Truck Driver - Owner-Operator - Schneider National
Description: This Percent lease Owner-Operator truck driver business opportunity provides you total control of your business and your bottom line. You select and manage your loads and decide when and where you want (more...)
Company: Schneider
Location: Charlotte
Posted on: 06/25/2019

Building Estimator (Damage Reconstruction)
Description: The ideal candidate will be responsible for appropriately evaluating the cost of a project, and
Company: The Baldwin Company Inc
Location: Charlotte
Posted on: 06/25/2019

OTR Professional Truck Driver
Description: Hiring Professional Class A Drivers who are interested in working in a family environment where drivers come first br Consistent Long Runs and Great Pay br br My husband works at Leonard's (more...)
Company: Leonard's Express
Location: Charlotte
Posted on: 06/25/2019

Fair Lending Quantitative Analyst
Description: Description br The Consumer Compliance Department at Citizens Bank is responsible for providing superior regulatory support and guidance to the Consumer Banking lines of business and for evaluating, (more...)
Company: Citizens Bank
Location: Charlotte
Posted on: 06/25/2019

Warehouse Dock Supervisor
Description: Job Description: Warehouse Dock Supervisor Headquartered in Atlanta, Georgia, Premier Transportation is an Irregular Route Common and Contract
Company: Premier Transportation
Location: Charlotte
Posted on: 06/25/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Kannapolis RSS job feeds