Company: Atrium Health
Posted on: July 31, 2019
Job Req ID: 197609Position Number: 00070154Employment Type: Full
TimeShift: DayShift Details: Monday- Friday; 8am-5pmStandard
Hours:?40.00Department Name: Live Answer - NortheastLocation: Live
Answer - Regional CentersLocation Details:? 563 Jackson Park Rd,
Kannapolis, NC 28083Carolinas HealthCare System is Atrium Health.
Our mission remains the same: to improve health, elevate hope and
advance healing - for all. The name Atrium Health allows us to grow
beyond our current walls and geographical borders to impact as many
lives as possible and deliver solutions that help communities
thrive. For more information, please visit
carolinashealthcare.org/AtriumHealth??Job Summary Provides clerical
support services in all areas of expertise and knowledge. Assists
one or more groups of physicians, advanced clinical practitioners,
providers, clinical, and non-clinical team members. Ensures
competent and accurate appointment scheduling while maintaining the
efficient flow of all incoming and outbound calls. Provides
appropriate screening, handling and routing of incoming phone calls
and ensures patient messages are taken appropriately with pertinent
information. Initiates outbound calls per established work queues,
lists and assignments. Essential Functions
- Answers inbound and/or places outbound telephone calls as
assigned and appropriately directs callers and ensures all calls
are handled efficiently and in a timely manner.
- Schedules various types of appointments for physicians,
advanced clinical practitioners, and other clinicians, and
communicates any necessary instructions to the patient.
- Contacts patients by phone to remind of upcoming
appointment(s), to ask follow up care questions, and to provide
special instructions if needed. Cancels and reschedules
appointments as needed.
- Takes requests for refills, labs and test results, if required.
Assists with patient message call backs and prescription refill
- Organizes, expedites and follows-up on any paperwork related to
- Opens, sorts and distributes mail, correspondence,
transcription, lab results and diagnostic testing as assigned.
- Assists with identifying and initiating necessary referrals for
specialist appointments, procedures or tests. Physical Requirements
Work consistently requires long periods of sitting, computer and
phone use. Work requires some walking, standing, lifting, reaching,
bending, stooping, pushing, and pulling. Must be able to lift up to
30 pounds. Must have intact senses of sight, hearing and touch.
Must be able to speak and articulate clearly. Works in a fast-paced
environment. Education, Experience and Certifications
High School Diploma or GED required; Associates degree in
healthcare related field preferred. Medical, secretarial, and/or
customer service experience required. 1 year in a medical office or
healthcare setting with experience in appointment scheduling and
managing patient phone calls preferred. Experience as CMA/RMA, MOA
or in a call center environment preferred.?At Atrium Health,
formerly Carolinas HealthCare System, our patients, communities and
teammates are at the center of everything we do. Our commitment to
diversity and inclusion allows us to deliver care that is superior
in quality and compassion across our network of more than 900 care
locations.?As a leading, innovative health system, we promote an
environment where differences are valued and integrated into our
workforce. Our culture of inclusion and cultural competence allows
us to achieve our goals and deliver the best possible experience to
patients and the communities we serve.?Posting Notes: Not
ApplicableCarolinas HealthCare System is an EOE/AA Employer
Carolinas HealthCare System, one of the nation---s leading and most
innovative healthcare organizations provides a full spectrum of
healthcare and wellness programs throughout North and South
Carolina. Its diverse network of facilities includes academic
medical centers, approximately 38 hospitals, freestanding emergency
department, more than 700 physician practices, behavioral health
center, surgical and rehabilitation centers, home health agencies,
hospice and palliative care services, and nursing homes.For nearly
70 years, our system of exceptional facilities has been providing
care that improves our community and the lives of our patients and
employees.At Carolinas HealthCare System, we are One team,
delivering care through more than 11 million patient encounters.
Our teammates share millions of reasons to be proud of their work
and the contributions they make every day.--We invite you to learn
more about Carolinas HealthCare System, and discover all the
possibilities ONE system has to offer.
Keywords: Atrium Health, Kannapolis , Access/Outreach Specialist, Other , Kannapolis, North Carolina
Didn't find what you're looking for? Search again!