Center Support Specialist
Company: ABS Kids
Location: Charlotte
Posted on: May 6, 2024
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Job Description:
ABS Kids is looking for a Center Support Specialist to join our
team in Charlotte, NC. The Center Support Specialist is responsible
for being the first face for clients that come into the clinical
offices and assist employees in a variety of ways. In addition this
role is responsible for providing administrative support to the
regional administration team and providers. This role is subject to
change as we reorganize internal functions and requires
flexibility, adaptability, and comfort with change.
Our Administrative Support team members play a vital role in
advancing our mission to make a difference in the lives of children
with autism spectrum disorder and their families. Every team member
at ABS Kids is passionate about providing best in class support to
our direct care team, who in turn deliver the highest quality ABA
therapy to our clients.
*Compensation and Benefits:*
* $18 / hour - based on qualifications
* Full benefits - Typical hours M-F 8a-5p
* Casual work environment
* Opportunities for advancement
*What Would You Do?*
Reception Responsibilities:
* Greet clients and make sure appropriate forms are complete,
insurance cards uploaded, and a picture of the client is on
file.
* Make reminder calls one week prior to and the day before
scheduled appointments
* Review account to see if a client has missing documents and
obtain any missing information
* Reschedule cancellations/No call no shows for assessments
* Look over all inventory, including office supplies, kitchen
supplies, cleaning supplies, and any clinical requests on a weekly
basis
* Fill out the order request form on a weekly basis
* Communicate needs to the office manager in an emergency
situation
* Tidy lobby to maintain a professional atmosphere and all other
areas of the ABA Therapy Center
* Mail paper packets to clients as needed
* Answer calls and emails from clients and staff as needed
* Put up office supplies and mark log as received as they are
received
* Assist providers with any questions or office needs
* Make sure the mail is distributed daily
Scheduling Responsibilities
* Modify/adjust Behavior Technicians (BTs) schedules when clients
cancel
* Communicate with supervising Behavior Analyst about schedule
changes
* Responsible for the tracking and administration of the
cancellation policy
* Work with our BTs when they need to cancel due to illness and
make sure those clients are rescheduled
* Ensure BT submits PTO in our payroll system as needed
* Run weekly reports to monitor call outs by Behavior
Technicians.
* Run daily unconverted appointments audit report
* Adhere to federal HIPAA regulations, as well as any company
policies & procedures
*Who Are We Looking For?*
* High school diploma or GED
* Experience: 1-2 years of medical office or administrative office
experience
* Professional and excellent communication skills
* This position requires the ability to multi-task and have a high
attention to detail
* Computer literacy skills including Microsoft Office
*Who We Are:*
* It's in the wow moments that we find our purpose at ABS Kids. Our
shared experiences are the milestones that influence our work. The
mission of our work with children with autism and their families
feeds our spirit. With every wow moment, we can see our impact
grow.
* At ABS Kids we are empowered by the breadth of our differences.
Our mission is to create a culture where all people thrive because
their diverse stories are heard and celebrated. We commit to an
evolving understanding of diversity as we learn from one
another.
* We are committed to equal employment opportunities regardless of
race, color, ancestry, religion, sex, national origin, sexual
orientation, age, citizenship, marital status, disability, gender
identity or Veteran status.
ISUPPORTI
Keywords: ABS Kids, Kannapolis , Center Support Specialist, Other , Charlotte, North Carolina
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