Entertainment Ambassador
Company: Great Wolf Resorts
Location: Kannapolis
Posted on: May 14, 2022
Job Description:
At Great Wolf, the -Entertainment Ambassador -creates an
exciting atmosphere for kids with hands-on, unforgettable
experiences. This role leads Great Wolf Lodge kids' activities and
entertainment.Essential Duties & Responsibilities
- Perform all branded experiences consistently according to
Family Tradition procedures---Responsible for all aspects of
Character Appearances and Entertainment at the property
including:---Perform character appearance duties in a manner deemed
acceptable according Great Wolf Lodge standards; learn and perform
signature character moves and non-verbal communication strategies.
Characters do not speak under any circumstances---Perform Wolf
Walk, Story Time, and other brand events/experiences outside of the
Cub Club room (hands-on learning, dance parties,
karaoke)---Personally interact with Great Wolf Lodge guests---When
not on break, act as though you are on stage at all times,
effectively entertaining Pack Members, families and children
through public performance---Escorts are the 'voice' of the
character, so must have the ability and will be expected to
converse casually and appropriately with guests---Perform and/or
provide support to all necessary community appearances. This
includes but is not limited to sponsors, charities, tradeshows,
media and private functions---Responsible for character costume
operations including care, cleaning, maintenance, etc.---Commit
entirely to the assigned scheduled opportunities for specific
characters ("Wiley", "Violet", or other scheduled character) to
appear at on-site and off-site events---Distribute Great Wolf Lodge
promotional items designed to help increase guest experience and
guest attendance at events---Willingness to perform child-friendly
promotional activities on-site and in the community---Willingness
to represent Great Wolf Lodge, and our mission and core values, in
a positive manner on and off site---All character and escort duties
are interchangeable -- it is expected that each Pack Member is
willing and able to fulfill both roles as needed
- Cub Club (room)---Perform all Cub Club experiences while always
maintaining brand-approved reasons for our youngest guests and
their parents to want to spend time in room---Provide and maintain
a fun, engaging environment inside Cub Club at all times and
promote hands-on learning through daily activities---Responsible
for running Cub Club rooms on a daily basis including but not
limited to maintaining high quality look of room at all
times---Provide quality guest interactions with consistent upbeat,
fun and energetic personality at all times. When not on break, act
as though you are on stage at all times---Ensuring that all items
within Kids Club are brand consistent. If not, informing their
Supervisor of issues---Perform all branded experiences consistently
according to Family Tradition procedures---Maintain a safe, clean
and professional environment during the organization, coordination
and production of branded experiences---Assist Kids Experience team
with inventory of event & activity materials---Ability to learn new
skills including, but not limited to, face painting, balloon making
or other event related entertainmentBasic Qualifications & Skills
- Some High School education or equivalent
- Flexibility regarding scheduling based on business demands
including evenings, weekends, and Holidays
- Proven customer service skills and communication skills; able
to read and interpret English language manuals relating to safety,
operations, and procedures
- Successful completion of a criminal background and drug
screenDesired Qualifications & Traits
- Previous experience in a related fields such as Entertainment,
Hospitality, or Education
- Charismatic, enthusiastic attitude
- Ability to multi-task and prioritize a variety of tasks with
minimal direction
- Previous as a Character and/or working with children
- Proven teamwork skillsPhysical Requirements
- Ability to lift up to 50 lbs.
- Able to sit and/or stand for long periods of time
- Ability to maintain composure in character suits; including
heat and humidity for periods of 30 minutesEqual Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Great Wolf Resorts, Kannapolis , Entertainment Ambassador, Other , Kannapolis, North Carolina
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