Coffee Shop Donut Finisher

Company: Great Wolf Lodge
Location: Kannapolis
Posted on: November 11, 2021

Job Description:

Earn up to $13.50* per hour!

*Represents combined base hourly rate and [Work More Earn More – Summer Wage Premium 2021] Bonus differential. [Work More Earn More Summer Wage Premium 2021] Bonus paid in the event Pack Member exceeds 20 hours worked in a given pay week, and Bonus applies back to the first hour worked in such pay week. All local, state, and federal taxes will apply. May be revoked by Great Wolf at any time with or without notice. All terms of program subject to interpretation by Great Wolf in its sole discretion and may modify the terms to comply with local and state law. Please contact Human Resources for additional information and other limitations.

At Great Wolf, the Coffee Shop Donut Finisher keeps our guests energized. The Donut Finisher is responsible for finishing donuts and other baked goods while providing courteous, friendly, and efficient customer service to all.

Essential Duties & Responsibilities

• Determines quantity of product to be thawed based on information provided on production sheets
• Handles product through the re-therming, glazing and cooling stage
• Finishes product as outlined on production sheets utilizing a variety of frostings and sprinkled toppings
• Enhances product by studying and improving finishing techniques
• Completes all required "Just Baked" training
• Understands all hospitality standards and holds self accountable for them
• Handles high-pressure situations calmly
• Adheres to all uniform and grooming standards
• Communicates in English and seeks assistance to improve communication skills
• Actively participates in meeting all cleanliness, safety and sanitation standards

Basic Qualifications & Skills

• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands
• Proven customer service skills and communication skills; able to read and interpret english language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

• Prior experience in a retail food environment
• Previous experience demonstrating strong customer service
• Prior experience utilizing restaurant equipment and sanitation standards
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills

Physical Requirements

• Ability to lift up to 50 lbs.
• Able to sit and/or stand for long periods of time
• Ability to bend, twist, and stretch

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Great Wolf Lodge, Kannapolis , Coffee Shop Donut Finisher, Other , Kannapolis, North Carolina