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RN/Call Center - Atrium Health Live Answer - Kannapolis - FT

Company: Atrium Health
Location: Kannapolis
Posted on: November 20, 2020

Job Description:

Job Req ID: 736001

Position Number: 00160477

Employment Type: Full Time

Shift: Variable/On Call

Shift Details : Saturday - Sunday, 4 days a week, rotating

Standard Hours: 36.00

Department Name: Live Answer - Northeast

Location: Live Answer - Regional Centers

Location Details: 563 Jackson Road

Our mission is to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit atriumhealth.org/about-us.

Job Summary

Assesses and directs comprehensive nursing care using telephone triage protocols. Provides and assesses effectiveness of patient family education initiatives.

Essential Functions

Performs telephone triage with diverse patient population.

Assesses needed care and collaborates with patients, and others, to provide clinical solutions.

Provides comprehensive nursing assessment in an untraditional nursing environment.

Actively participates in team conferences and helps assess patient education needs.

Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.

Notifies designated leadership of operational concerns.

Physical Requirements

Work requires long periods of sitting and utilizing a telephone headset. Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift 25 pounds. Must speak English and adapt to fit the patient audience while conveying information. Intact sense of sight, hearing, smell, and touch. Good finger dexterity. Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions. Must be able to respond quickly to changes in patient or call center conditions.

Education, Experience and Certifications

Graduate from an accredited School of Nursing required. Current license to practice as a Registered Nurse in the state of North Carolina required. Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in. Experience in telephone triage, pediatrics and ED triage is desired. Basic Life Support for Healthcare Provider (BLS HCP) from AHA required.

At Atrium Health, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.

As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.

Posting Notes: Not Applicable

Atrium Health is an EOE/AA Employer

Keywords: Atrium Health, Kannapolis , RN/Call Center - Atrium Health Live Answer - Kannapolis - FT, Other , Kannapolis, North Carolina

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