Inbound Sales Spec 2 (Virtual)

Company: Wells Fargo Bank
Location: Kannapolis
Posted on: January 15, 2020

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. - In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. - WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers. - -This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. - As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. - Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.Primary responsibilities for this role may include but are not limited to:--- Handling incoming sales and service inquiries primarily, but not limited to chat functionality.--- Provides customer service with the objective of identifying sales opportunities through needs assessment and consultative selling while matching Wells Fargo products/services to customer need--- Opening accounts and provisioning products on specific product family and recognizing and uncovering other Wells Fargo products with ability to refer those outside of sales scope to other Wells Fargo entities.--- Works on special projects as assigned.Currently hiring for training to start on 2/24 from 8:30am - - - 5:00pm Monday-Friday. -

Required Qualifications

• 2+ years of experience assessing and meeting the needs of customers and/or solving customer problems demonstrated through work or military experience
  
  Desired Qualifications
  
  • Ability to effectively listen and elicit information
  • Strong problem solving skills
  • Strong organizational, multi tasking, and prioritizing skills
  • Strong virtual communication skills
  • Excellent verbal, written, and interpersonal communication skills
  • Virtual interaction experience
  • Sales and referral skills
  • Financial services experience
  • Knowledge and understanding of financial products and services
  • Intermediate Microsoft Office skills
  • Ability to troubleshoot common computer problems
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Exposure to Wells Fargo CIV (Customer Information View) application
  • Knowledge and understanding of Universal Credit Application and Credit Application System(CAS)
  • Knowledge and understanding of the Sales Express system
    
    Job Expectations
    
    • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.
    • This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.
      
      Street Address
      NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
      
      
      Disclaimer
      
      All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
      
      Relevant military experience is considered for veterans and transitioning service men and women.
      Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
      

Keywords: Wells Fargo Bank, Kannapolis , Inbound Sales Spec 2 (Virtual), Other , Kannapolis, North Carolina