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Analytic Consultant 4

Company: Wells Fargo Bank
Location: Kannapolis
Posted on: January 8, 2020

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. - In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and Enterprise levels, and delivering a variety of benefits to our business. This Office includes four main functions: - Executive Complaint Operations, Data Analytics and Reporting, Quality Assurance, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers' experience and drive out dissatisfaction.The Wells Fargo Home Lending Customer Remediation Data & Analytics Team is part of the Enterprise Complaints Data Analytics & Reporting organization. Our team works closely with the Customer Remediation Center of Excellence organization to develop and implement consistent enterprise standards for re-mediating customer issues across the Wells Fargo enterprise. - We also work closely with business partners and other teams across Home Lending that support the customer remediation efforts.We currently have a need for highly skilled Analytic Consultants who will play a critical role in working with the different operational areas within Home Lending and our operational risk partners to understand the issues impacting customers and perform data pulls across multiple data sources to identify impacted customers based on business rules. In addition, the analytic consultant will compile all required documentation for population identification, to include data testing and validation, they work closely with business partners, quality review teams, independent quality review and downstream teams to ensure all required data needs are provided to ensure we can properly remediate impacted customers. - -Specifically this individual will have responsibility to: - -

  • Focus on executing Wells Fargo Home Lending's Commitment to Customer Remediation. You will perform analysis to identify customers who have been negatively impacted (financially or otherwise) due to gaps or breakdowns in WFHL operational processes - -
  • Work with business partners to gain an understanding of how Wells Fargo systems interact with complex customer life events and situations - -
  • Provide thought leadership and statistical/mathematical expertise in to assessing the potentially complex financial and other impacts of harm to our customers - -
  • Create analytical documentation that is both easy to follow and meets compliance requirements - -
  • Quickly learn about new areas of the business in order to provide accurate, timely and complete information - -
  • Facilitate discussions between business partners to understand drivers and impacts to trends and data. - -
  • Compile/mine data from multiple sources to solve complex operational and/or strategic business problems as they arise, making the appropriate recommendations to maximize decision quality and compliance. - -
  • Querying databases via SAS or SQL to identify populations of harmed customer for auto loans - -
  • Utilizing home lending loans business systems to research transactions on loan accounts - -
  • Delivering data populations and required documentation to remediation leads - -
  • Working with data validation teams to ensure accuracy of data populations - -
  • Creating business language illustrations of loans in scope for each remediation - -
  • Profiling data to identify outliers, quality issues, and inaccurate data - -
  • Ensure adherence to data management regulations and policies - - -

    Required Qualifications
    • 6+ years of experience in one or a combination of the following: reporting, analytics, or modeling; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 4+ years of experience in one or a combination of the following: reporting, analytics, or modeling

      Desired Qualifications
      • Extensive knowledge and understanding of research and analysis
      • Strong analytical skills with high attention to detail and accuracy
      • Excellent verbal, written, and interpersonal communication skills
      • Operations experience, including research and remediation, loan administration, or collections experience, via direct experience, or through support of an operation (loan administration, quality assurance, compliance, operational risk, project management, social media analysis, etc.)
      • Ability to translate complex technical needs into straightforward requests for information and collaboration, working with a wide range of people
      • 5+ years of experience with SAS or SQL, or other data management, reporting and query tools
      • Ability to work independently
      • Ability to quickly learn business operations and processes
      • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
      • Good project management skills
      • Ability to be flexible and adjust plans quickly to meet changing business needs
      • Ability to form a story through data analysis
      • Experience creating, reviewing and facilitating feedback on project documentation

        Other Desired Qualifications
        • Knowledge and understanding of Home Lending LOB data and analytics - -
        • Ability to negotiate actions and time lines with Team Members in other departments - -
        • Ability to work in ambiguous situations while meeting aggressive time lines - -
        • Willingness to ask questions in potentially difficult situations

          Job Expectations
          • Ability to travel up to 5% of the time

            Salary Information
            The salary range displayed below is based on a Full-time 40 hour a week schedule.

            MN-Minneapolis: Min: $78,100 Mid: $110,000
            IA-West Des Moines: Min: $78,100 Mid: $110,000
            NC-Charlotte: Min: $78,100 Mid: $110,000


            Street Address
            MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN
            IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
            NC-Charlotte: 401 S Tryon St - Charlotte, NC


            Disclaimer

            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.
            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Kannapolis , Analytic Consultant 4, Other , Kannapolis, North Carolina

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