Fraud & Claims Operations Consultant 4

Company: Wells Fargo Bank
Location: Kannapolis
Posted on: January 8, 2020

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. - In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.The Payments, Virtual Solutions and Innovation Fraud and Claims Management (PVSI FCM) team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses. The team reviews account activity and high-risk transactions to prevent victim and perpetrator fraud, processes check fraud and Automated Clearing House (ACH) claims, investigates and resolves customer disputes (fraud and non-fraud) on all transaction types and manages all Wells Fargo identity theft cases.The Prevention and Partnership Team, which is part of Financial Crimes Management (FCM), has a mission to create and maintain a secure operating environment for Wells Fargo customers which enhances business growth and innovation, mitigates fraud and maintains customer trust.This Fraud & Claims Operations Consultant 4 position (FCOC4) is part of the Relationship Takeover Prevention Strategy team within Prevention and Partnership. - The RTO Strategy team concentrates on fraud prevention controls across the Enterprise. - Specifically, the FCOC4 will collaborate to ensure that Wells Fargo stays ahead of constantly emerging fraud schemes while balancing the customer experience to ensure that Wells Fargo products and services are secured and protected to withstand fraud attacks.This is a fast paced, dynamic and quickly changing work environment where priorities or focus may need to shift frequently. Candidate should be a self-starter with demonstrated ability to: adapt to a changing environment; analyze and simplify complex information; communicate effectively to various audiences, including senior management; influence stakeholders in a collaborative environment without direct organizational authority; make decisions in the face of uncertainty; build strong relationships with team members as well as key business partners; and compile, analyze, and interpret data and reporting.The responsibilities for the position include:

• Delivering against the Relationship Takeover Prevention vision and objectives
• Preparing and documenting risk evaluations supporting the deployment of new and changes to existing - prevention controls
• Identifying and Evaluating fraud mitigation solutions focusing on Prevention, Detection and treatment opportunities
• Follow fraud trends and drive development of reporting requirements and escalation of anomalous trends
• Evaluating - control effectiveness and identifying vulnerabilities that are being exploited
• Closely partnering with the Customer Authentication and Innovation (CAI) team to evaluate authentication strategy based on current fraud experience or anticipated fraud risk
• Closely partnering with the lines of business to evaluate authentication decision rules based on current fraud experience or anticipated fraud risk
• Participating in projects as a subject matter expert and as a contributor to requirements
• Articulating customer - impacts, contact center impacts and operational impacts related to new and changed authentication controls
• Creating presentations and presenting to partners
• Influencing change by making persuasive cases
• Supporting other Relationship Takeover Prevention consultants in as neededPreferred locations include: - Portland, OR Lynnwood, WA, Salt Lake City, UT, Phoenix, AZ, Charlotte, NC, Atlanta, GA and other locations may be considered.Important Notes:
  • During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. - Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.
  • Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. - - If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
    
    Required Qualifications
    
    • 6+ years of experience in one or a combination of the following: fraud, investigations of fraud, claim transactions or policy violations, risk management, or compliance; or a BS/BA degree or higher and 4+ years of experience in the areas listed above
      
      Desired Qualifications
      
      • Knowledge and understanding of online authentication, authorization, fraud, or security
      • SQL experience
      • Program and project management skills
      • Ability to manage multiple and competing priorities
      • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
      • Ability to develop partnerships and collaborate with other business and functional areas
      • Ability to prepare and present senior level communications
      • Ability to synthesize complex analytical findings into executive level communications
      • Ability to create and deliver dynamic presentations
      • Ability to facilitate meetings among remote resources
      • Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
      • Ability to influence executive decision-making and successfully negotiate critical issue resolution related to program initiatives
      • Excellent verbal, written, and interpersonal communication skills
      • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
      • Ability to exercise independent judgment and creative problem solving techniques
      • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
      • 5+ years of financial industry experience
      • A BS/BA degree or higher
        
        Other Desired Qualifications
        
        • Knowledge and understanding of Financial Crimes Management (FCM) business units and their processes
        • Wells Fargo product fraud expertise (ACH, Debit Card, Credit Card, Demand Deposit etc.)
        • Non Digital Channel fraud expertise (Branch, ATM etc.)
        • Strong analytic skills including the ability to understand and recommend fraud solutions and business strategies when presented with data and analytics
        • Knowledge and understanding of Phone and Digital banking platforms, security, and technology
        • Ability to lead and drive end to end efforts
          
          
          
          Disclaimer
          
          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
          
          Relevant military experience is considered for veterans and transitioning service men and women.
          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
          

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