Customer Service Representative
Company: ProAmpac
Location: Roebuck
Posted on: April 1, 2026
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Job Description:
Are you ready to grow your career with a company that values
your hard work, safety, and success? Join ProAmpac , a global
leader in flexible packaging solutions. We’re more than just a
place to work – we’re a team that’s shaping the future of
packaging. About Us ProAmpac is a global leader in flexible
packaging – known for our innovation, customer service, and
commitment to quality. We serve a wide range of industries with
creative, sustainable solutions. Our five core values drive
everything we do: Integrity • Intensity • Innovation • Involvement
• Impact We are looking for a full-time Customer Service
Representative to join our Spartanburg team. In this role, you will
be responsible for delivering exceptional support to customers by
resolving any customer concerns promptly, responding to inquiries
and providing a positive experience. This role requires strong
communication skills, problem-solving abilities, and a
customer-focused mindset. What You’ll Do: Support the development,
implementation, and maintenance of the quality and food safety
management system. Escalate any quality or food safety issues to
the appropriate personnel. Maintain strong customer relationships
through daily cross?functional communication with Sales and Supply
Chain. Manage orders from entry through shipment, ensuring
accuracy, timeliness, and alignment with accounting requirements.
Collaborate with planning to balance customer priorities with plant
needs, including expediting and managing change orders. Coordinate
with sister plants when outsourcing manufacturing or scheduling
shared production. Schedule shipments to optimize freight cost
efficiency while meeting on?time, in?full delivery requirements.
Analyze customer requirements and maintain customer?specific
inventory programs, reporting, and communication. Coordinate new
product introductions and copy changes from concept through first
shipment, including SOI and graphics timelines. Participate in
customer training, visits, continuous improvement efforts, broker
account support, and assist credit with AR issues. What You Bring:
GED or High School Diploma required Proficient in Microsoft Excel
and Word Excellent communication skills Strong ability to
multi?task High level of attentiveness and accuracy Effective
time?management skills What We Offer: Competitive compensation with
performance-based incentives and retirement savings plans with
company match Customizable group benefits including health, dental,
life, disability, and travel insurance Paid time off Career
development opportunities A dynamic, inclusive work environment
where your voice matters and your growth is supported LI-CD1 Equal
Opportunity Employer/Protected Veterans/Individuals with
Disabilities This employer is required to notify all applicants of
their rights pursuant to federal employment laws. For further
information, please review the Know Your Rights notice from the
Department of Labor.
Keywords: ProAmpac, Kannapolis , Customer Service Representative, Manufacturing , Roebuck, North Carolina
