Director of Digital Design
Company: First Horizon
Location: Charlotte
Posted on: March 30, 2026
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Job Description:
Weekly Schedule: Monday-Friday, 8am-5pm As the Director of
Digital Design, you will lead the digital design team at First
Horizon Bank, setting the vision and strategy for digital
experiences that power our online and mobile banking platforms. You
will oversee a team of UX / UI Designers, Researchers, and Content
Strategists, ensuring that our digital experiences align with
customer needs, regulatory requirements, and business objectives.
This role requires a seasoned design leader with deep expertise in
financial services UX, a passion for user-centered design, and a
track record of building high-performing design teams in a complex,
regulated industry. What You’ll Do Set the vision and strategic
direction for digital design across consumer and small business
banking. Lead and mentor a team of designers, ensuring excellence
in UX/UI design, research, and accessibility. Drive a user-centered
design culture, advocating for best-in-class digital experiences
within the bank. Oversee the digital design system, ensuring
consistency across all digital platforms while allowing for
innovation. Partner with Product, Engineering, and Business Leaders
to define and execute on digital banking priorities. Ensure
compliance with accessibility and regulatory standards (WCAG, ADA,
financial industry best practices). Foster a culture of continuous
improvement, keeping the team informed of emerging trends,
AI-driven experiences, and advancements in fintech UX. What You
Have 10 years of progressive experience in UX/UI, digital product
design, or related fields. 5 years leading and building design
teams in a fast-paced, matrixed environment. Proven ability to
design at scale, implementing UX best practices for web and mobile
applications. Deep understanding of human-centered design, research
methodologies, and usability principles. Experience with design
systems, accessibility standards, and responsive frameworks.
Ability to influence executive leadership, articulating the impact
of design on business outcomes. Familiarity with financial
services, fintech, or other highly regulated industries. About Us
First Horizon Corporation is a leading regional financial services
company, dedicated to helping our clients, communities and
associates unlock their full potential with capital and counsel.
Headquartered in Memphis, TN, the banking subsidiary First Horizon
Bank operates in 12 states across the southern U.S. The Company and
its subsidiaries offer commercial, private banking, consumer, small
business, wealth and trust management, retail brokerage, capital
markets, fixed income, and mortgage banking services. First Horizon
has been recognized as one of the nations best employers by Fortune
and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit
Highlights • Medical with wellness incentives, dental, and vision •
HSA with company match • Maternity and parental leave • Tuition
reimbursement • Mentor program • 401(k) with 6% match • More
FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Keywords: First Horizon, Kannapolis , Director of Digital Design, IT / Software / Systems , Charlotte, North Carolina
