Field Service Representative - Salt Lake City, Utah
Company: Honda North America
Location: Greensboro
Posted on: April 30, 2024
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Job Description:
Honda Aircraft Company Description General Summary:
The Field Service Representative provides technical support to
HondaJet dealers and customers and supports issue resolution. The
Field Service Representative is the liaison between customers,
dealers, and Honda Aircraft Company.
Duties and Responsibilities:
1. Conducts planned and unplanned post-delivery customer visits,
communications, and facilitates resolution of technical and
customer satisfaction issues.
2. Reports customer, dealer, and aircraft issues requiring Honda
Aircraft Company management visibility and/or action.
3. Provides dealer and customer on-site support, answers technical
support questions, resolves customer satisfaction issues, resolves
warranty questions, and any other issues that may arise.
4. Submits Field Condition Reports in accordance with Honda
Aircraft Company field issue reporting requirements.
5. Works with Honda Aircraft Company Technical Support and Service
Engineering to resolve uncommon technical difficulties and to
initiate development of approved repair procedures and
drawings.
6. Facilitates on-site technical training as required.
7. Assists in promoting and supporting Honda Aircraft Company
interests at trade shows and special events as required.
8. Supports audits and compliance of dealer contractual obligations
with respect to HondaJet Dealer Agreement and Operations Manual
requirements.
9. Travels approximately 40% of the time both domestically and
internationally (Please note: Travel may be required under short
notice.)
10. Performs routine administrative duties related to timekeeping,
office facility, office supplies, job reports, expenses, travel
etc.
***Honda Aircraft Company is an Equal Opportunity Employer***
Education, Work Experience, Certification and/or Licensure:
1. Bachelors' degree from a four year college or university in
Business, Aviation Management, or a related technical field is
required.
o *At the discretion of management, equivalent years of experience
and education/training may be considered in lieu of a degree
2. 7+ years of experience in general aviation is required.
3. Previous directly related work experience in customer support
and/or product support is required.
4. Previous experience working with an ERP System (i.e. - SAP) is
preferred.
5. FAA A&P license or equivalent civil aviation authority
certification is required.
Knowledge, Skills and Abilities:
1. Working technical knowledge of aircraft systems and assemblies
is required.
2. Working knowledge of turbine-powered aircraft systems and field
support practices is required.
3. Working knowledge and understanding of FARs as they apply to
aircraft operations, maintenance and design certification is
preferred.
4. Ability to communicate effectively is required.
5. Ability to facilitate resolution to complex technical issues and
customer concerns is required.
Physical Requirements:
1. Incumbents may be routinely exposed to equipment operational
noise heat-cold-dust, and/or aircraft equipment, parts, or fuel
odors.
2. Incumbents may be required to stand, sit, squat, walk, bend,
climb ladders, move, reach, or stretch for prolonged time periods
with no restrictions, as required by job duties.
3. Work in a safe and professional manner while adhering to all
regulatory requirements (FAA, OSHA, DOT, EPA, State, and Federal
regulations, etc.).
4. Read, hear, speak, and see with no restrictions, as required by
job duties.
5. Comprehend and adhere to management directions and/or safety
instructions with no restrictions.
6. Effectively communicate in Business English language.
7. Pull, push, carry, lift, or move items up to 10 lbs. throughout
the work shift without assistance, as required by job duties.
8. Pull, push, carry, lift or move materials/people/items/equipment
weighing up to 50lbs or more during the work shift, with the use of
Company provided "reach assistance technology" or "movement assist
technology" (fork-lifts, pallet jacks, pulleys, dolly's, robotics
reach equipment, people movers etc.), as required by job duties.
FORMTEXT
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The above statements are intended to describe the general nature
and scope of work being performed by people assigned to this
classification. They are not intended to be construed as an
exhaustive list of all duties, skills, and responsibilities
required of personnel so classified. Duties, responsibilities, and
activities may change at any time with or without notice. This
document does not constitute a contract between the incumbent and
Honda Aircraft Company. (FLSA: ) 01/07/13
Keywords: Honda North America, Kannapolis , Field Service Representative - Salt Lake City, Utah, IT / Software / Systems , Greensboro, North Carolina
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