Technical Support Specialist / IS Support Engineer

Company: Elevate Textiles
Location: Kannapolis
Posted on: June 22, 2022

Job Description:

Elevate Textiles, a leading global manufacturer of textile products and solutions, is looking for a Technical Support Specialist / IS Support Engineer to provide IS support activities to company employees and work in support of senior leaders and stakeholders in all divisions globally to drive technology adoption, innovation, and service delivery improvements.

The position is based out of the company's operations in Mount Holly, NC and works as part of the global Shared Services team.

RESPONSIBILITIES

Manage all day-to-day IT activities and the IT support on an operational basis at the manufacturing plant in Mt Holly, NC.

- - Align new requirements with Global IS and other Global Functional plans
- - Accountable for local infrastructure operations - Hardware/Software
- - Provide legacy/local IT application support - products and services that are specific
- - Deliver end user support - PC builds, H/W support, managing software licenses, escalate to Global support when issue requires higher skill set.
- - Identify and manage Continual Service Improvement initiatives for users
- - Building and maintaining strong relationships with operational peers and third-party vendors to oversee and ensure service is provided in accordance with SLAs
- - Responsible for the correct working and improvements to the IT aspects of the meeting rooms
- - Maintain local departmental applications working with service providers
- - Motivate users and other members of the IT team to push new technology advancements within the organization
- - Taking ownership of crisis situations, which may involve complex technical hardware or software problems
- - Advise, guide and provide training to all users
- - Primary contact point for IT disaster recovery in case of office emergency
- - 24 Site emergency contact in case of emergency
Provide global support on projects, training and other IT activities

- - Being point of contact for IT training for end users in Charlotte Office
- - Taking ownership of tasks/projects directed by Global CIO - some can be of global scale
- - Assisting with global project rollouts working with service delivery for smooth running
- - Managing global user accounts for conferencing tools, maintaining user records, monitoring costs, advising, and guiding users on best practice
Provide change management support

- - Perform changes as per procedures or as requested by global groups
- - Support local implementation of global plans and projects
- - Coordinate and provide support for global IT teams in the roll out of new IT processes
REQUIREMENTS

Education:
- - Bachelor's Degree majoring in MIS, CS, BIS, CIS or equivalent working experience.
Experience:
- - IT functional experience 1-3 year minimum
- - Experience of working with senior members of an organization
- - Educated to Degree level in an IT related subject
- - ITIL V3 Qualification or higher
- - Knowledge of Windows 7/10 operating systems
- - Troubleshoot Windows Desktop and Microsoft Office applications
- - Deep knowledge on Microsoft O365 suite and services
- - Proactive and able to work under pressure
- - Good written and verbal communication skills.
- - Aware of new technologies such as cloud computing and hosted services
- - Ability to demonstrate strong strategic thinking, vision and managerial skills that will allow development and motivation within the IT group
- - Exposure to business theory, business processes, management, budgeting and business office operations in order to help on the job and to be able to appreciate business perspective of users.
SKILLS/ABILITIES

- - Ability to translate requests from non-technical business users into technical requirements.
- - Interpersonal skills - listens to others, works well in a team environment.
- - Excellent communication skills including written and verbal; ability to present ideas clearly and concisely.
- - Excellent planning and organization skills, ability to prioritize work activities and use time effectively.
- - Willingness to learn.
- - Ability to demonstrate strong strategic thinking.
- - Experience working directly with technical architects and managed service providers on overall IT strategy and technology decisions

Should you need assistance or reasonable accommodations in connection with the application or interview process, please contact Human Resources at 1-336-379-6220

Elevate Textiles is an Equal Opportunity Employer: employees and candidates are treated without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

PandoLogic. Keywords: Technical Support Representative, Location: Kannapolis, NC - 28082

Keywords: Elevate Textiles, Kannapolis , Technical Support Specialist / IS Support Engineer, IT / Software / Systems , Kannapolis, North Carolina