KannapolisRecruiter Since 2001
the smart solution for Kannapolis jobs

Full Time Work at Home Senior Customer Service Representative

Company: Mommy Jobs Online
Location: Kannapolis
Posted on: May 30, 2019

Job Description:

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, highly self-motivated individual? Do you genuinely care about helping customers? Then a CSR Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. Associates will also utilize a variety of systems and tools to efficiently service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. Success in this role requires the following: - Regular and predictable attendance is required. - The ability for you to be a passionate customer service advocate with past experiences for you to draw upon - Strong time management and multi-tasking skills in a virtual environment - Ability to be self-motivated and communicate confidently in a remote environment - Capable of working through changes and challenges by problem solving to achieve the desired result - Possess strong decision making ability and pay close attention to detail - High level of autonomy and ethical self-management in a highly audited setting - Willingness and acceptance to be nimble when servicing customers - Comfort with schedules that will most likely require afternoons or evenings and at least one weekend day, often inclusive of split days off - Excellent grammar, verbal, and vocal skills - Exceptional listening, questioning and call control techniques - Knowledge of digital servicing Virtual Servicing Associate (Work at Home) additional expectations: - This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers. - Ability to sit in front of a PC monitor for extended periods of time - A high speed broadband internet service provider is required in the home office space - No dial up or Satellite internet service providers permitted - A hardwired internet connection is required upon start to perform the duties of this job - The Internet service provider speed/bandwidth must be 3 megabyte per second or higher (minimum required). Please contact your internet service provider for confirmation. - Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ - The internet connection can only be used for our purposes during your schedule. - Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues. - The virtual servicing department operating hours are 8am 12am (7 days a week) - The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future. Basic Qualifications: - At least a High School Diploma, GED, equivalent certification, or military experience - At least 2 years customer service experience OR at least 6 months work at home/virtual working experience Preferred Qualifications: - Bachelors Degree or military experience - 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services Pay: $18.00 hr To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLTIFFANYSMART when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Kannapolis , Full Time Work at Home Senior Customer Service Representative, Hospitality & Tourism , Kannapolis, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Associate - Cashier - 601218
Description: Restaurant Associate - CashierA fresh approach to work.Cashier When you join Panera LLC as a Restaurant Associate - Cashier, you join in our belief that food should not only taste good, but also be good (more...)
Company: Panera Bread Company
Location: Charlotte
Posted on: 06/25/2019

Work at Home Customer Service
Description: 1 Leading Healthcare and Dental Benefits Discount Company is seeking Health Representatives that
Company: MAH Benefits
Location: Winston Salem
Posted on: 06/25/2019

Restaurant Associate Line Cook - 601218
Description: Restaurant Associate Line CookA fresh approach to work.Line CookWhen you join Panera LLC as a Restaurant Associate - Line Cook, you join in our belief that food should not only taste good, but also be (more...)
Company: Panera Bread Company
Location: Charlotte
Posted on: 06/25/2019


Uber Driver Partner - Supplement Your Retail Income
Description: Uber Driver Partner - Supplement Your Retail Income Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide (more...)
Company: Uber Driver Partners
Location: Charlotte
Posted on: 06/24/2019

Retail Reset Merchandiser Part Time
Description: Retail Reset Merchandiser Part Time We are looking for individuals with a strong attention to detail to apply to our part time Retail Reset Merchandiser job. Retail Reset Merchandisers are responsible (more...)
Company: Advantage Solutions
Location: Charlotte
Posted on: 06/24/2019

Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online
Location: Charlotte
Posted on: 06/24/2019

Service Valet - Evenings (Part-Time)
Description: Grow as We Grow and Take Your Career to New Heights br br Are you interested in a Part-Time opportunity to earn extra income in the evenings br br If so, Valet Living is actively hiring and (more...)
Company: VALET LIVING
Location: Charlotte
Posted on: 06/24/2019

Service Valet - Evenings (Part-Time)
Description: Grow as We Grow and Take Your Career to New Heights br br Are you interested in a Part-Time opportunity to earn extra income in the evenings br br If so, Valet Living is actively hiring and (more...)
Company: VALET LIVING
Location: Charlotte
Posted on: 06/25/2019

Travel Reservation Booking Agent
Description: Travel Reservation Booking Agent This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly Agents answer incoming calls from card members (more...)
Company: MJOL
Location: Charlotte
Posted on: 06/24/2019

Hotel Reservationist
Description: Hotel Reservationist Mommy Jobs Online is now seeking remote Hotel Reservationist to work from home. Put your passion for travel into action as an inbound hotel customer service sales representative with (more...)
Company: Mommy Jobs Online
Location: Kannapolis
Posted on: 06/25/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Kannapolis RSS job feeds