2026 Guest Services Agent (MARVIN)
Company: Carowinds
Location: Waxhaw
Posted on: March 5, 2026
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Job Description:
Overview: $15 per hour! The Guest Service agent is responsible
for greeting and checking in guests, as well as processing
payments, informing guests of the package elements while ensuring
front desk efficiency. Responsibilities: Interacts with guests in a
friendly, courteous, and professional manner. Registers guests,
assign rooms, check out guests, arrange for special requests,
provide hotel and area information, answer phones, and ensure that
all operating procedures are followed. Dispenses and accounts for
package tickets and discount coupons. Accurately totals guest
balances and collects payment. Uses proper mail, package, and
message handling procedures. Effectively resolves guest concerns
and issues with use of minor compensation. Provides guest service
according to Carowinds standards when serving the guest or working
with subordinates, including initiating guest interactions,
answering questions and giving directions. Maintains cleanliness
and safety in assigned work area and performs all duties in
compliance with Carowinds Safety guidelines and requirements and
reports all unsafe or unusual conditions to supervision. Meets
scheduling availability requirements, including nights, weekends,
and holiday periods to meet business needs. Meets Carowinds
attendance requirements as outlined in SixFlags attendance
policies. Adheres to Carowinds Rules of Conduct including specific
costuming and grooming standards as outlined in Employee Guidelines
and other park/division specific policies and procedures. Other
duties may be assigned. Qualifications: Must be outgoing and able
to handle multiple tasks at once in a fast paced environment. Must
have thorough knowledge of room types, locations within the hotel,
room availability, and room rates. Must have strong cash handling
skills, including knowledge of processing check and credit card
payments. Must have strong clerical skills. Must be able to type at
least 20 WPM. Ability to work nights, weekends and holiday periods
to meet business needs. Ability to pass a mandatory (or random)
drug test, per Company policy, unless prohibited by state or
provincial law. Ability to pass a background check, if 18 years of
age or older, which may include, but is not limited to, credit,
criminal, DMV, previous employment, education and personal
references, per Company policy, unless prohibited by federal,
state, or provincial law.
Keywords: Carowinds, Kannapolis , 2026 Guest Services Agent (MARVIN), Hospitality & Tourism , Waxhaw, North Carolina
