Qualified Professional-Clinical Supervisor

Company: BrightSpring Health Services
Location: North Wilkesboro
Posted on: February 19, 2026

Job Description:

Job Description Job Description Overview The Qualified Professional (QP) ensures delivery of consumer support services for assigned location. QPs provide clinical oversight and support to waiver and AFL programs, mainly. The position supervises personnel and contracted providers to achieve service, clinical, and financial objectives within general resource and reimbursement models. Ensures compliance with regulatory requirements, including the proper delivery and documentation of services and through quality assurance activities. Multiple resource and/or reimbursement models may be involved in achieving objectives with broad guidelines. Responsibilities Provides clinical supervision and training of staff and monitors/implements/supervises delivery of service plans and personal futures plan Provides clinical on-call to respond to emergencies Participates in ISP development or develops ISP/PCP/care plans Monthly and quarterly review and documentation of individuals’ progress Demonstrates knowledge of and monitors to ensure all service sites deliver services in accordance with contractual, legal, and regulatory requirements Implements/coordinates any necessary plans of correction from a regulatory body Demonstrates an understanding of client’s rights, protection, and safety Collects and reports all incidents and reviews incident reports to ensure patterns of incidents are addressed Shares all incident reports with appropriate external agencies (area program, social services, etc.) when necessary and appropriate. Participates in regularly scheduled quality and safety committee meetings Incidents of consumer abuse, neglect or mistreatment are investigated in a timely and thorough manner, when assigned Implement plans of correction and coordinate interdisciplinary team to address trends in incidents Ensures all written training programs are implemented and revised as needed Initiates discharge planning if appropriate Maintains records (clinical and otherwise) appropriately and in a manner that meets regulatory requirements Maintains fiscal spending within limits of approved budget, e.g., household expenses and repairs, vehicle expenses, personnel costs, consultant services, etc. Monitors all consumer finance documentation Implements/monitors compliance with company Health and Safety programs Attends industry functions to promote positive relationships with other providers Develops positive relationships with all referral and funding sources to promote new business Uses leadership and communication skills to motivate team members toward agency objectives Fosters team spirit and company pride among team members and agency Manages staff hours in accordance with authorized services Ensures consumer and guardian participation in development of service plan and personal futures plan Coordinates scheduling of team meetings (times, dates, locations, etc.) and informs all team members of such Chairs or participates inscreening for program vacancies Develops waiting list for potential consumer vacancies Assists in the development and updates to the service plan for admissions, discharge and transfers Participates in Regulatory reviews Core member of Interdisciplinary Team Ensure the provision of continuous Active Treatment Flex schedule to accommodate needs of the home/individuals supported Maintain contact and positive working relationships with family/guardians and advocates Coordinate the review, investigation, and resolution of client complaints/grievances in regard to services and notify appropriate parties of outcomes while instituting any corrective action plans Provide staff training as they relate to policy and procedure, state regulations, contract requirements and Company staff training protocols Arrange for various in-home care programs in relation to memory care, fall risk/prevention, and Transitional Care and other care programs as needed Other duties as assigned Qualifications An individual who holds a license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in MH/DD/SA with the population served; or a graduate of a college or university with a master’s degree in a human service field and has one year of full-time, post-graduate degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has one year of full-time, post- graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or a graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has two years of full-time, post- bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or a graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has four years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling Experience in auditing and contract compliance Two or more years’ experience in a supervisory position Ability to demonstrate knowledge of job skills and complete orientation and training classes

Keywords: BrightSpring Health Services, Kannapolis , Qualified Professional-Clinical Supervisor, Healthcare , North Wilkesboro, North Carolina