Platform Manager
Company: Disability Solutions
Location: Charlotte
Posted on: April 20, 2024
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Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
developing and implementing business strategies by managing
platform development initiatives from idea creation through
deployment. Key responsibilities include identifying customer
needs, working with Technology on design options, and validating
concepts. Job expectations include developing business cases,
partnering with Technology and key operational stakeholders to
conduct analyses, and writing business and functional requirements
documentation.This job is responsible for digital adoption of new
technology in Enterprise Credit.Responsibilities:--- Defines the
strategic vision for key user experience functionalities,
identifying administrative modifications and opportunities to
streamline data entry processes--- Drives innovation and improves
platforms used by bank employees and support organizations to
maximize system stability, while minimizing user disruption---
Interacts with key program stakeholders such as platform and
process design teams to facilitate solutions and remedies to any
risks/issues identified during platform deployment--- Leads the
end-to-end requirement gathering and release execution process from
an operational validation perspective with Technology partners---
Manages User Acceptance Testing execution and documents evidence of
success prior to release --- Partners with Technology to plan,
implement, and deploy business strategies, while prioritizing the
bank's long and short-term goals--- Leads the training strategy and
content delivery for business adoption of new technology Skills:---
Production Support--- Technical Troubleshooting--- Process
Effectiveness--- Influence--- Problem Solving--- Agile Practices---
Release Management--- Attention to Detail--- Planning---
Prioritization--- Usability Testing--- Adaptability--- Change
Management--- Critical Thinking--- ResearchRequired
Qualifications:--- Experience creating and delivering role based
training content, exercises and case studies for line of business
users migrating to the CreditCenter platform --- Candidate will
have knowledge of underwriting, monitoring and fulfillment
processes to support and assist new and existing users to learn the
new platform Desired Qualifications:--- 5+ years experience in
credit underwriting, monitoring, collateral analysis, or credit
fulfillment and familiar with credit policy and procedures.---
Candidate will either have or gain proficiency within the
CreditCenter application--- Ability to create and maintain
partnerships with multiple stakeholders--- Problem solver; ability
to think critically and offer creative solutions.--- Strong
attention to detail and a willingness to learn technical specs---
Self-starter who is comfortable operating independently in an
ambiguous environment--- Strong written and oral communications
skills. Ability to communicate vertically and horizontally and to
distill complex subject matter into concise summaries and
recommendations. Executive presence required.--- Strong
organizational skills with ability to effectively prioritize tasks
in a dynamic environment--- Experience with the CreditCenter
platform--- Experience with managing a team--- Experience with
presenting and training preferredShift:1st shift (United States of
America)Hours Per Week: 40
Keywords: Disability Solutions, Kannapolis , Platform Manager, Executive , Charlotte, North Carolina
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