Food & Beverage Manager
Company: Great Wolf Lodge
Location: Kannapolis
Posted on: January 25, 2023
Job Description:
Summary: - The Lodge Food & Beverage Manager understands and
leads the daily operations of multiple F&B areas, ensuring
guest satisfaction, staff engagement, safety and profitability
initiatives are achieved within the lodge environment. The F&B
Manager's key responsibilities include upholding brand standards in
food safety/sanitation, cleanliness, staff scheduling &
preparedness, training, inventory and guest service/presentation.
The Food & Beverage Manager oversees multiple operations including
restaurants, bars, quick-serve outlets and banquets in conjunction
with fellow F&B Managers. - -
Essential Daily Duties & Responsibilities:
- As assigned, oversees and takes ownership of the daily
functions of the lodge restaurant and bar, quick service and daily
functions of the lodge banquet operations per brand guidelines,
completing all tasks necessary to achieve monthly KPI goals. Ensure
all areas are strategically prepared for timely, thorough and
profitable guest service interactions.
- Assists F&B leadership in achieving operational objectives
by contributing information and recommendations to strategic plans
and reviews; preparing and completing action plans; implementing
production, productivity, quality, and customer service standards;
resolving problems; completing audits; identifying trends;
determining system improvements; implementing change. -
- Actively participates and follows up in the proficient hiring,
training, scheduling, coaching, and counseling, of Pack Members;
communicating job expectations; planning, monitoring, giving
feedback, and reviewing job contributions; enforcing policies and
procedures consistent with the Great Wolf Lodge Handbook.
- Ensures compliance of Pack Member participation training
courses in Great Wolf University. -
- Supports frontline staff in anticipating and attending to
guests needs to ensure maximum satisfaction.
- Partners with other F&B Leaders with supervising the
preparation, presentation and timeliness of all foods and beverages
in all venues of the Lodge; Ensure all items are prepared per
recipe guidelines meeting flavor, quality, speed and service
standards.
- Assists in each functional area during peak demand times as
needed; to include all guest-facing roles in restaurants, bars,
quick-service outlets and banquets.
- Partners with the Culinary and Purchasing Teams with storeroom,
cooler and freezer organization to maintain designated par levels
and adherence to all health code requirements; First-in/First-out
protocols.
- Assists Director and Chef with controlling cost of goods sold
through regular review of portion control and preparation
quantities produced by frontline pack; Extends to activities
designed to minimize waste.
- Ensures all F&B areas strictly and continuously adhere to
all local and national standards of food handling, cleanliness,
sanitation, organization and maintenance coinciding with the
daily/weekly/monthly cleaning schedule and daily execution of Great
Wolf internal safety audits.
- Works with other F&B Leaders and HR to ensure timely and
accurate execution of scheduling and payroll activities. -
-
- Monitors equipment operation, perform preventative maintenance,
troubleshoot breakdowns, maintain supplies, and call for repairs as
necessary through designated channels. -
- Participates in weekly/monthly inventory procedures to ensure
budgeted controllable costs are not exceeded and appropriate pars
are maintained.
- Conducts department pre-shift meetings and service audits at
designated timelines; course-correct service components as needed
to ensure guest satisfaction scores and company standards are
achieved.
- Ensures lodge complies and meets all minimum score goals for
scheduled and non-scheduled safety inspections. -
Basic Qualifications & Skills:
- High School diploma or equivalent experience -
- Minimum of 1+ years leadership experience in food & beverage,
organizing a team for optimal customer service -
- Must be flexible regarding scheduling based on business
demands, including nights, weekends and Holidays as needed
-
- Experienced in driving business, revenue, control cost, guest
satisfaction and employee engagement
- Demonstrated experience leading teams to achieve/exceed goals
-
- Strong attention to detail and time management skills
-
- Comprehensive knowledge of food and beverage preparation,
service standards, guest relations, and etiquette -
- Desktop and similar hospitality software (Familiarity with
Microsoft Office Suite, payroll systems, POS)
- Successful completion of criminal background check and drug
screen -
- Highly proficient with food safety and sanitation practices,
rules and regulations -
Desired Qualifications & Traits: - -
- Bachelor's degree in hospitality, business, or related field
-
- Preferably 2 years in a similar role
- Manager-level certification from nationally accredited food
safety training program
- Manager-level certification from nationally accredited alcohol
awareness & safety training program
- Effective communication and ability to resolve conflict; Proven
teamwork
- Training and/or experience with hands-on kitchen and bar
equipment maintenance -
- Prior management experience in hotel/resort industry -
- Strong analytical skills - Understand and react appropriately
to key business indicators -
- Prior experience developing and implementing plans to ensure a
safe work environment in compliance with appropriate regulations
(i.e. - Ergonomics, Emergency Response, Injury and Illness
Prevention, and Hazard Communication Plans) - -
Physical Requirements: - -
- Able to lift up to 30 lbs. -
- Able to bend, stretch, and twist -
- Able to stand for long periods of time -
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Great Wolf Lodge, Kannapolis , Food & Beverage Manager, Executive , Kannapolis, North Carolina
Didn't find what you're looking for? Search again!
Loading more jobs...