Director of Ticket Operations
Company: TeamWork Online
Location: Kannapolis
Posted on: January 16, 2023
Job Description:
OVERVIEW: The Kannapolis Cannon Ballers are a Single-A affiliate
of the Chicago White Sox and member of Minor League Baseball. The
organization is assembling a Front Office that is driven to succeed
and establish the Cannon Ballers as a model franchise for Minor
League Baseball. Over the past two years, the team has experienced
exponential growth with the popularity of their rebranding efforts
and opening of the state-of-the-art Atrium Health Ballpark, which
was awarded 2022 Ballpark of the Year by Ballpark Digest.Through
the development, management, and implementation of ticket sales
strategies, the Director of Ticket Operations will play a critical
role in the long-term success of the franchise. Ideal candidates
will have a focus towards customer service and salesmanship, while
naturally applying core values of imagination, enthusiasm, and
self-confidence.JOB TYPE:
- Full-Time / Salary & Benefits (Medical/Dental/Vision
Coverage)
- April-September: Flexibility to work additional game nights and
weekends beyond normal business hours.
- October-March: Normal business hours with supplemental
engagement at community and special events.RESPONSIBILITIES:
- Oversee all aspects of the team's ticketing platform including
venue and event creation, online sales, advanced reporting, ticket
delivery and scanner management
- Develop forecasting models to help determine probable outcomes
for attendance, season ticket utilization, ticket pricing, and
ticket buyer retention
- Assist with the development of season, group, hospitality and
individual ticket pricing, packages and contracts through market
research, analysis, and previous year metrics
- Manage all day-to-day operations of the Ticket Office,
including inbound sales, cash handling procedures, ticket
fulfillment, and customer inquiries
- Hire, train, schedule, and supervise all part-time staffing for
the Ticket Office
- Anticipate and resolve fan complaints, requests, and inquiries,
ensuring that each fan interaction results in increased loyalty to
the team
- Reconcile daily ticketing revenue and produce accurate
financial reports for the Director of Finance
- Establish and implement procedures for monthly and annual
season ticket invoicing
- Facilitate the production and ordering of all ticket stock
including season, suite, and individual game tickets
- Pioneer events and campaigns that aim to strengthen fan
relationships while building an unprecedented reputation throughout
the community
- Foster teamwork, morale, motivation, and open communication
within sales, fan relations, and game day employees
- Contribute to the overall sales of season and group tickets
through lead generation, cold calls, and client referrals. This
includes daily outbound phone calls and setting up face-to-face
meetings with current and prospective clients.
- Other team-related duties as directed by the General Manager
and Assistant General ManagerQUALIFICATIONS:
- Required - Minimum (3) years experience within ticket sales,
operations, and management
- Bachelor's Degree in a related field from an accredited
university or collegePHYSICAL DEMANDS & WORK ENVIRONMENT:
- Required to work long hours standing and walking around
- Sitting, reaching with arms and hands, climbing, balancing,
stooping, bending, lifting, pushing, pulling, kneeling, and/or
crouching are all part of this positionTemerity Baseball is an
equal opportunity employer and North Carolina is an employment at
will state. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, disability status, protected veteran status, or any other
characteristic protected by law.
Keywords: TeamWork Online, Kannapolis , Director of Ticket Operations, Executive , Kannapolis, North Carolina
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