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Operational Risk Senior Manager - CAO Monitoring (C13) - VP - Hybrid

Company: Citi
Location: Kannapolis
Posted on: November 24, 2022

Job Description:

Job Description SummaryThe Operational Risk Senior Manager is leader on the US Personal Bank (USPB) Chief Administrative Office (CAO) Monitoring team that executes the Monitoring of USPB Retail Product, Retail Business Banking (RBB) and Chief Operating Office (COO) Manager Control Assessment (MCA) controls. The Monitoring team conducts independent monitoring of key controls to ensure regulatory and business policy accuracy within Citi's North American Consumer businesses. - The function is a critical review point within Citi's first line of control defense. Role is responsible for managing a team responsible for the design, execution and reporting of Governance, Risk & Compliance monitoring requirements that are applicable to the US Consumer businesses and functions. - Governance, Risk & Compliance (GRC) programs comprise the policies, procedures and processes through which Citi identifies, assesses, manages, and reports operational and compliance risks - as part of Citi's Risk Governance Framework. - The role will interface with Business Process Owners, CBORC Senior Operational Risk Management Team members, and the 2nd and 3rd lines of defense.Job description OverviewThis position will manage a team of monitoring analysts that is responsible for the design, execution and reporting of monitoring of controls for US Personal Banking (USPB) Retail Product, Retail Business Banking (RBB) and Chief Operating Office (COO) functions. This position, reporting to the USPB Retail Product, Retail Business Banking (RBB) and Chief Operating Office (COO) Monitoring Group Manager, is a strategic- and execution-oriented leader accountable for USPB controls monitoring (i.e., testing) design, execution and results reporting overall; and leads and directs a team of professionals responsible for supporting this outcome. Excellent communication skills required in order to negotiate internally, often at a senior level. Exercises control over resources, policy formulation and planning - including short- to medium-term planning of actions and resources for own area and full management responsibility for management of people and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. - As part of said team management, the leader must drive productivity and effectiveness improvements, deliver the utmost quality output, continually incorporate best practices and improvements across all Analysts' controls monitoring work, and drive and support strategic frameworks - e.g., digital monitoring, Citi risk frameworks, etc.Job ResponsibilitiesLead and coach team of monitoring analysts by continually driving the adoption of best practices and improvements into all aspects of controls monitoring work and tests - embrace learning and drive the team to include those learnings into improvements - e.g., digital monitoring, evidence-gathering process improvements, etc.Establishes and oversees the application of all operational risk policies, technology and tools, and governance processes to create lasting controls monitoring/testing solutions.Independently assess risks and drive actions to address root causes of shortcoming in controls monitoring deliverables by challenging historical and proposed practices.Serves as a subject matter expert in all matters related to controls monitoring in support of the U.S. Personal Bank business.Drive productivity and effectiveness improvements, deliver the utmost quality output, continually incorporate best practices and improvements across all Analysts' controls monitoring work, and drive and support strategic frameworks.Accountable for timely and accurate entry of all controls monitoring test results into the Citi Risk & Controls (CR&C) system - including awareness of all reporting deadlines.Accountable for design and/or adoption of a quality review program for own team's controls testing.When needed, partner with the appropriate business contacts and BCH teams (Business Control Heads) for the setup of new ARCMs (Activity-Risk-Control-Monitoring Statements) or to execute changes or updates to existing ARCMs.Coach and lead by continually driving the adoption of best practices and improvements into all aspects of controls monitoring work and tests - embrace learning and drive the team to include those learnings into improvements - e.g., digital monitoring, evidence-gathering process improvements, etc.Develop and maintain effective relationships with business partners, CAO teams and functional management.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Support strategic projects and ad-hoc requests from USPB Monitoring Unit senior management as requested/needed.QualificationsMinimum 7-8 years controls testing and/or consumer banking business experience, of which minimum 5 years in positions directly related to U.S. Personal Bank in-business controls, controls design, controls testing, or Audit of same or similar business.Minimum 5 years of experience managing a team - direct management preferred.

  • Expert-level understanding of ARA (Annual Risk Assessment), QRA (Quarterly Risk Assessment), and MCA (Managers Control Assessment) frameworks and processes
  • Expert-level understanding of GRC (Global Risk and Control) frameworks related to controls and controls monitoring.
  • In-depth experience with tools such as CR&C (Citi Risk and Controls), JIRA, Quest, preferred.
  • Advanced skills in MS Excel and MS PowerPoint and MS SharePoint.
  • Proven ability to work cross-functionally exercising leadership through influence, persuasion and negotiation.
  • Exemplary thought leadership skills; able to build and lead strategic initiatives.
  • Excellent relationship management skills with the ability to influence others and foster a sense of collaboration.
  • Strong execution skills with drive for continuous improvement.
  • Outstanding people management and supervisory skills.
  • Strong communication, written and presentation skills
  • Independent thinker and able to perform a credible challenge of the Business
  • Ability to produce high quality work under rigid time constraints.
  • Ability to work effectively on virtual teams
  • Bachelor's/University degree, Master's degree preferred-------------------------------------------------Job Family Group: Risk Management-------------------------------------------------Job Family:Operational Risk------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:New York New York United States------------------------------------------------------Primary Location Salary Range:$120,710.00 - $181,070.00------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the -----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Kannapolis , Operational Risk Senior Manager - CAO Monitoring (C13) - VP - Hybrid, Executive , Kannapolis, North Carolina

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