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Business Relationship Manager - Spectrum Enterprise

Company: Spectrum
Location: Kannapolis
Posted on: September 12, 2020

Job Description:

At a glance:Are you a strategic business partner skilled at planning new initiatives, evaluating proposals and determining the best implementation processes? Can you commit to a consultative position working with senior leadership to determine the strategic direction that supports and advances business objectives? Do you desire a competitive salary with lucrative benefits and a focus on professional development?Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.


As the Business Relationship Manager, you accelerate company growth through the detailed management of strategic enterprise-wide programs. You are a senior-level business partner proficient in collaborating with senior leadership and functional teams to plan new initiatives, evaluate proposals and determine the best implementation processes for business capability roadmaps and priorities. You focus on improving efficiency and ensuring project success by listening and building a rapport as a strategic business partner within an assigned business. You excel at establishing communication processes and channels across business functions.
You have a keen ability to identify business function opportunities and the best suited position for program adoption within the business partner organization. You ensure a positive business partner experience by setting expectations and effectively leveraging governance. You have an aptitude for identifying roadblocks and overcoming obstacles with the ability to share this knowledge with your teams. You serve as a role model to the Business Relationship Management team while guiding your assigned programs in an office environment. You report to the Manager, Program Management for goals, guidance and assistance.

Position benefits:Competitive Salary with BonusHealth, Vision and Dental Insurance100% Company Match 401(k) up to 6%Company Funded Retirement Accumulation Plan for an additional 3%Education AssistancePretax Child Care Spending Account Paid Holidays, Vacation Days, Personal Days and Sick DaysEmployee Discount on Spectrum Services Where AvailableWhat you will do:Encourage enterprise-wide excellence by supporting all efforts to simplify and enhance the client experience.Drive complex programs through the development of strategies that support business cases and high-level project plans. Ensure the integration of projects by adjusting the scope, timing and budgets based on business needs while coordinating with Project Managers to define the program plan.Improve project management processes by serving as a subject matter expert (SME) and mentor to the Project Managers and leaders.Drive the program management process to deliver project scope on time and within budget with responsibilities that include directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, supervising quality reviews and managing issue resolution. Track key project milestones and recommend adjustments to Project Managers to complete projects on time and ensure high quality deliverables.Identify and prioritize opportunities to achieve enterprise goals or enhance program strategies by partnering with senior leadership and other stakeholders within the business community. Required keys for success:Five or more years of project management experienceSeven or more years of IT or engineering experienceExcel at working independently with no supervision and guidanceProficient in prioritizing and organizing programs while defining key performance indicators (KPIs) and metricsAbility to effectively analyze and interpret data and show sound judgment to accomplish job dutiesConfident when documenting, preparing and delivering data-driven presentations Deadline-driven with the ability to resolve issues while working under pressure in a fast-paced environmentHistory of influencing internal and external stakeholders while developing working relationships with peers and project membersExpert at managing large, complex, diverse and strategic projects that impact the entire organizationSuccessful track record of implementing program and project plans and monitoring progress, resource usage and qualitySolid ability to manage complex programs and project budgetsAdvanced knowledge in conducting risk assessments and developing plans to eliminate or mitigate identified risksEffective written and spoken English communication skills with all levels of an organizationHow you will stand out from the crowd:Previous experience as a Business Relationship Manager or related positionAn outside-in focus with sound client relationship skills Ability to break down silos within an organization and across functional boundariesTrack record of facilitating the development and implementation of business initiatives and projects based on management objectivesStrategic thinker with the ability to map joint organizational vision and long-term planning, imagination and idea generationExtensive relationship building and communication skills and comfortable working at the executive levelHigh energy, focus, assertiveness and diplomacy with the knowledge of when to push an agenda and when to let a situation develop, rest or advance independentlySolid negotiation skills balanced with humility and an ability to actively listenHistory of leading change using positive and collaborative methodsYour education:Bachelor s Degree in computer science, information systems, business administration or a related field, or an equivalent combination of education, training and experience (required)Project management certification or successful completion of a recognized project management curriculum (preferred)

Keywords: Spectrum, Kannapolis , Business Relationship Manager - Spectrum Enterprise, Executive , Kannapolis, North Carolina

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