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Pest Control Technician

Company: ARROW EXTERMINATORS , Inc
Location: Kannapolis
Posted on: December 25, 2018

Job Description:

Position Summary: Provide uncompromised service to Arrow's residential or commercial pest control customers utilizing an Integrated Pest Management approach (IPM). Schedule services with customers and Inspect & treat inside and outside areas of customer properties for pests including attics and crawl spaces. Essential Functions:* Comply with company and label safety procedures* Comply with product label, state and federal regulations, and company policies, procedures, and guidelines* Schedule and keep appointments with customers* Interact and ask questions of customers to determine customer concerns and existing conditions* Perform thorough inspection and evaluation of customer properties including interior, exterior, attics, and crawlspaces* Properly identify insects, pest harborage areas, and conducive conditions* Determine best course of service* Explain to customer the service procedures and answer questions* Provide service in accordance with our proprietary STEPS Total Protection System utilizing Integrated Pest Management (IPM) solutions* Document service using handheld technology or complete accurate and legible service documents and provide to customer* Sell additional services to existing and prospective customers* Draw diagrams/graphs of treatment areas per company guidelines* Provide marketing collateral to customer* Collect service payments from customers* Respond to service call backs as required by the customer* Report issues to manager as per company policy* Operate company vehicle in compliance with Vehicle Responsibility Agreement* Maintain equipment and tools in good working order* Wash and clean vehicle and ensure proper maintenance and repairs* Complete internal reports as requested by manager* Maintain timesheets within company policy* Attend and complete training and meetings as required* Perform other duties as required by management Knowledge, Skills, and Abilities:* Customer Service - Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services.* Compliance & Safety - Knowledge of relevant equipment, regulation, procedures, and documentation to ensure effective, compliant, and safe treatment and services.* English Language - Ability to write, speak, and communicate in English and ability to read and understand technical product labels.* Monitoring - Ability to assess and evaluate current or previous pest activity on the interior and exterior of a structure.* Math - Ability to calculate dosages and perform basic math and ability to draw, mark, and analyze diagrams legibly.* Critical Thinking - Ability to use logic and reasoning to identify problems and determine best solutions. Minimum Qualifications:* Compliance with Drug-free Workplace Policy* Able to pass a pre-employment background check upon offer of employment* Ability to pass and maintain any state regulatory agency required licensing/certification exams* Able to pass internal technical exams* Possess current Driver License in the state where you work, ability to operate a motor vehicle and maintain a driving record consistent with company standards* High school diploma or equivalent* Present a professional appearance including wearing an approved Arrow uniform* Able to work a 40-hour (minimum) work week* Willing to work evenings and weekends as needed Physical Demands:* The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.* Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching and standing for long periods* Climbing into attics and crawling in crawlspaces* Probing timbers* Daily physical labor* Lifting up to 50lbs* Driving of automatic vehicle Environmental Factors:* Work both indoors and outdoors, in various weather conditions* May withstand extreme conditions such as heat in an attic in Summer or chill of crawlspace in Winter* Exposure to vegetation, dust, dirt, insects and animal remains* Some work in cramped spaces We are an Equal Opportunity and a Drug-Free Workplace (The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Keywords: ARROW EXTERMINATORS , Inc, Kannapolis , Pest Control Technician, Engineering , Kannapolis, North Carolina

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