Software Testing Operations Director (SALISBURY)

Company: JABIL CIRCUIT, INC
Location: Salisbury
Posted on: March 4, 2026

Job Description:

How will you make an impact? - As the Test Engineering Manager, you will provide optimum test solutions and strategies through the effective management of people, systems, procedures, and equipment. - You will drive innovation and continuous improvement within Test Engineering by harnessing innovative technologies in the areas of systems, equipment, and processes. - As the Test Engineering Manager, you will also provide exceptional support to customers, team members, and shareholders. What will you do? Recruitment and Retention: - Recruit, interview, and hire Assistant Test Engineering Managers. - Communicate criteria to recruiters for Test Engineer and Test Management position candidates. - Coach Test Engineering Managers in the interviewing/hiring process. - Monitor team member turnover; identify key factors that can be improved; make improvements. Employee and Team Development: - Identify individual and team strengths and development needs on an ongoing basis. - Create and/or validate training curriculum in area of responsibility. - Coach and mentor Test Engineering staff to deliver excellence to every internal and external customer. - Create and manage succession plans for Test Engineering and Test Management functions. Performance Management: - Establish clear measurable goals and objectives by which to determine individual and team results (i.e., operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals). - Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers, and team members on team member’s contribution to the Workcell team. Provide ongoing coaching and counseling to team members based on feedback. - Express pride in staff and encourage them to feel good about their accomplishments. - Perform team member evaluations professionally and on time. - Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals. - Coordinate activities of large teams and keep them focused on times of crises. - Ensure recognition and rewards are managed fairly and consistently in area of responsibility. Communication: - Provide communication forum for the exchange of ideas and information with the department. - Organize verbal and written ideas clearly and use an appropriate business style. - Ask questions; encourage input from team members. - Assess communication style of individual team members and adapt own communication style accordingly. Functional Management Responsibilities: Business Strategy and Direction: - Know and understand the campus strategic directions. - Define, develop, and implement Test Engineering strategies which contribute to the campus strategic directions. - Develop an understanding of the Workcell business strategy as it pertains to Test Engineering. - Provide regular updates to BUM, WCM, and Operations Manager on the execution of the strategy. Cost Management: - Identify creative ways to reduce costs by streamlining processes and systems (i.e., modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems). - Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value. - Provide feedback to peers (BUMs, WCMs, Functional Managers (FMs) on cost and cost trends. Forecast Development and Accuracy: - Prepare timely forecasts for the department. - Compare forward forecast results to historical actual results for trend assessment and analysis. How will you get here? - Identify creative ways to reduce costs by streamlining processes and systems (i.e., modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems). - Drive continuous improvement through trend reporting analysis and metrics management. - Assess the adequacy of data gathering methods used by the Workcells. - Assure that procedures and work instructions are efficient and not redundant. - Offer innovative ideas and suggestions for improvement. Identify and implement new practices and processes. - Demonstrate commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority. - Lead by example. - Rehabilitate troubled Workcells or to help during product launch. Foster a “back to basics” mentality during these times. - Establish new measurement systems if/where possible. - Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization. - Ensure 100% adherence to all company policies and procedures (i.e., Health and Safety, Quality). - Ensure all sensitive and confidential information is managed appropriately. - Evaluate customer test strategies and recommend proper test solutions to support customer requests. - Drive the development of specialized test equipment and software. - Manage the procurement of test equipment. - Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. - Comply and follow all procedures within the company security policy. - May perform other duties and responsibilities as assigned. Education: - Bachelor’s degree in electrical engineering preferred. - Or a combination of education, experience, and/or training. Experience: - Minimum of 7 years’ work-related experience, minimum of 5 years management experience required. - Ability to read, analyze, interpret, and communicate regarding common scientific and/or technical journals, financial reports, and legal documents. - Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. - Ability to effectively present information to top management, public groups, and/or boards of directors. - Advanced PC skills, including training and knowledge of Jabil’s software packages. - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. - Ability to apply concepts of basic algebra and geometry. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Proficiency in use of personal computers, Microsoft Office products (Excel, Word, and PowerPoint) and e-mail skills required. What Can Jabil Offer You? Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes: - Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options - 401K Match - Employee Stock Purchase Plan - Paid Time Off - Tuition Reimbursement - Life, AD&D, and Disability Insurance - Commuter Benefits - Employee Assistance Program - Pet Insurance - Adoption Assistance - Annual Merit Increases - Community Volunteer Opportunities

Keywords: JABIL CIRCUIT, INC, Kannapolis , Software Testing Operations Director (SALISBURY), Engineering , Salisbury, North Carolina