Customer Care Manager - State Farm Agent Team Member
Company: Cindy Morgan - State Farm Agent
Location: Salisbury
Posted on: February 17, 2026
|
|
|
Job Description:
Job Description Job Description Benefits: Bonus based on
performance Opportunity for advancement Training & development
401(k) Paid time off You May Be a Great Fit as a Customer Care
Manager at Cindy Morgan State Farm if: Youre the person people call
first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to
providing excellent service that makes a positive impact on the
people around you. Youre a natural relationship-builder who earns
trust quickly and keeps it. You listen first, then guide , making
customers feel understood while confidently recommending solutions.
Youre compassionate under pressure and can guide someone through
their worst day with clarity and empathy. Location Address: 109 W
Cemetery , NC 28144 At Cindy Morgan State Farm , were here to help
people protect what matters most. We take pride in serving our
community with integrity, care, and real support. Whether were
helping someone navigate a claim or personalize a plan, we believe
in doing meaningful work that makes a difference. If you're looking
to grow your career, help others, and be part of a team that
strives to do good every day, youll fit right in with us . Seeking
a Customer Care Manager to oversee day-to-day service operations
and ensure a positive experience for customers. This role focuses
on communication, organization, and coordination of customer
interactions. Responsibilities Manage customer inquiries and
support daily service activities. Coordinate team communication to
maintain efficient workflows. Assist with account updates, billing
inquiries, and policy reviews. Track service metrics and report
progress to the agent. Support community engagement and customer
outreach initiatives. Qualifications Excellent communication and
organizational skills. Strong attention to detail with the ability
to manage multiple priorities. Prior experience in customer
service, office management, or administrative support preferred.
Must be able to obtain applicable state insurance licenses.
Keywords: Cindy Morgan - State Farm Agent, Kannapolis , Customer Care Manager - State Farm Agent Team Member, Customer Service & Call Center , Salisbury, North Carolina
