Service Writer
Company: Subaru South Charlotte
Location: Pineville
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Service Writer Subaru South
Charlotte | Charlotte, NC “Whatever it takes to stand above the
rest.” Do you enjoy helping people and have a passion for the
automotive industry? Subaru South Charlotte is looking for a
personable and detail-oriented Service Writer to be the vital link
between our customers and technicians. This role is ideal for
someone who thrives in a fast-paced environment, communicates
clearly, and is committed to delivering a top-tier service
experience from the moment a vehicle enters our lane to the moment
it’s returned to the customer. What We Offer: Competitive Pay Bonus
Opportunities 401(k) Plan with Match Health, Dental & HSA Options
Holiday Bonus Program Employee Discounts on service, parts, and
vehicles Paid Training & Career Development Closed on Sundays
Team-Oriented Culture and hands-on leadership Your
Responsibilities: Greet customers warmly and check them in for
service appointments Accurately document customer concerns and
vehicle issues on repair orders Communicate with technicians to
understand diagnosis, timelines, and recommended repairs Present
repair estimates to customers clearly and professionally, answering
questions and gaining approvals Keep customers updated throughout
the repair process and notify them of any delays or additional work
needed Coordinate vehicle delivery and ensure satisfaction with
completed services Maintain accurate records and follow dealership
procedures for warranty, billing, and parts orders Help maintain a
clean, organized, and welcoming service lane What We’re Looking
For: Prior experience in a Service Writer, Service Advisor, or
Customer Service role (automotive preferred) Excellent
communication and interpersonal skills Strong organizational skills
with attention to detail Ability to multi-task in a high-volume
environment Basic mechanical knowledge and interest in the
automotive industry Familiarity with dealership management software
(CDK experience a plus) Valid driver’s license and clean MVR
Positive, team-focused attitude Ready to grow your career with a
dealership that puts people first? Apply today and join a
high-performing team at Subaru South Charlotte. Subaru South
Charlotte is an equal opportunity employer. We maintain a drug-free
workplace and are committed to fostering an inclusive environment
for all employees.
Keywords: Subaru South Charlotte, Kannapolis , Service Writer, Customer Service & Call Center , Pineville, North Carolina
