Customer Service Representative
Company: Robert Half
Location: Fort Mill
Posted on: January 14, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
and detail-oriented Customer Service Representative to join our
team in Fort Mill, South Carolina. This position offers the
opportunity to work in a dynamic environment within the telecom
services industry. As a contract-to-permanent role, it provides the
potential for long-term growth and stability. Responsibilities: •
Deliver exceptional customer service by responding to inbound and
outbound calls efficiently and with strong attention to detail. •
Manage data entry tasks with a high level of accuracy and
thoroughness. • Handle order entry processes, ensuring timely and
accurate completion. • Assist with front desk responsibilities for
an hour weekly and provide coverage during receptionist absences. •
Support event-related customer inquiries, including monthly events
and quarterly major events. • Address approximately 15 customer
calls daily, with increased volume during major events. •
Collaborate with customer service teams across two companies to
ensure seamless operations. • Provide bilingual support in Spanish
for translation and communication purposes, if applicable. • Uphold
punctuality and reliability while fostering a team-oriented work
environment. • Maintain a strong focus on detail and long-term fit
within the organization.• Proven experience in customer service,
preferably in a call center environment. • Strong skills in
handling inbound and outbound calls. • Proficiency in order entry
and data management systems. • Bilingual capabilities in Spanish
are a significant advantage. • Exceptional attention to detail and
organizational abilities. • Ability to work on-site five days a
week. • Comfortable managing increased call volumes during events.
• Dependable, punctual, and able to work effectively within a team
setting.
Keywords: Robert Half, Kannapolis , Customer Service Representative, Customer Service & Call Center , Fort Mill, North Carolina
