Account Spealist

Company: Nesco Resource
Location: Rock Hill
Posted on: July 1, 2025

Job Description:

Job Description Our Account Specialists are experts at delivering superior customer service to our clients and their customers. This position requires frequent and effective communication via phone, email, and in- person. Routine duties will include greeting guests at the front office, promptly answering phone calls, conducting accurate computerized data entry, and responding to inquiries regarding shipment tracking, physical inventory and order status. Responsibilities Greet office visitors and direct them appropriately Field inbound and outbound phone calls Frequent email communications Manage administrative functions of assigned accounts Process inbound/outbound shipment and return paperwork in compliance with SOPs Manual data entry of orders and other client information Electronic file manipulation and troubleshooting Upsell goods and services when appropriate Provide support to other team members as needed Qualifications and Skills Positive attitude and professional demeanor Fast learner that pays attention to details Critical thinker and problem solver Excellent time management skills Windows PC experience including web browser MS Excel and Intuit QuickBooks skills High school diploma or GED Minimum 1 year customer service experience (warehouse knowledge is a plus) Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: Nesco Resource, Kannapolis , Account Spealist, Customer Service & Call Center , Rock Hill, North Carolina