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Marketing Risk Consultant (Operational Risk Consultant 4)

Company: Wells Fargo Bank
Location: Kannapolis
Posted on: November 25, 2019

Job Description:

Job Description
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.You've got the passion. You've got the skills. Now you just need the right opportunity. At Wells Fargo, you'll have the chance to join a team of intelligent and talented people who share the same values. Our diverse lines of business offer a world of opportunity to expand your capabilities and advance your career. We invest in our people and provide a supportive environment in which to learn and grow.Payments, Virtual Solutions and Innovations (PVSI) PVSI brings together the Company's payments platforms, digital capabilities, as well as online, mobile, and phone channels and innovation teams. - It has six major business units, including: Cards and Retail Services; Deposit Products Group; Digital Innovation Channels; Operations; Treasury, Merchant, and Payment Solutions; and Contact Center. It also invests in research and development and strategic partnerships to design and build next generation products and customersMarketing leads the development of integrated marketing strategies across Wells Fargo's 90 plus business lines and national geography. The group is responsible for brand strategy and advertising, database and experiential marketing including the company's 12 history museums, integrated program and product development, market research and related customer analytics, and diverse segments strategy and business development.PVSI Marketing ControlThe PVSI Marketing Control team is specifically responsible for the management of non-financial risk within PVSI, including operational risk, compliance risk, model risk, reputation risk and strategic risk. The team serves as the First Line of Defense and supports Marketing's mission to become a world-class organization by assisting in establishing and strengthening operational controls, enhancing the controls culture, and ensuring Marketing's activities do not create regulatory, operational, or reputational risk for Wells Fargo.This position will serve as a risk consultant supporting the Marketing Centers of Excellence (COEs) within PVSI responsible for executing marketing campaigns. The ideal candidate will have a deep understanding of operational risk management and be able to recommend opportunities to advance our risk management practices and strengthen our control environment. Primary responsibilities will include understanding key business processes with a focus on identifying risks, evaluating the adequacy of controls and recommending risk mitigation strategies. The ability to develop relationships and learn new processes will be key to success in this role.Specific Responsibilities Include: -

  • Facilitates process, risk and control self-assessments for complex processes to identify control deficiencies.
  • Assists with control development initiatives to help drive to Common/Holistic Marketing processes and overall process enhancements.
  • Works cross-functionally with marketing partners to identify issues, propose solutions, and drive strategic objectives. Assists in developing corrective actions to mitigate risks.
  • Evaluates complex campaign incidents to determine if an issue exists in accordance with the Marketing Incident Management procedure and the Wells Fargo Issue Management Policy.
  • Proactively self-identifies issues.
  • Evaluates the applicability of policies for assigned business units, determines the adequacy and effectiveness of procedures and designs/develops new procedures for complex policies.
  • Develops strong partnerships across the marketing and risks organizations to enable an effective execution of the risk program.
  • Assists with the monitoring of issue remediation and provides status of corrective actions.
  • Supports control development through consultation and support of Marketing projects and initiatives.
  • Support regulatory exams, internal audits, or Independent Risk Management reviews as required.
  • Supports development of procedures to comply with Corporate and/or Marketing policies.
  • Assists with aggregating risk information and communicating the risk profile for the COEs.Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. - In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

    Required Qualifications
    • 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both

      Desired Qualifications
      • Advanced Microsoft Office skills
      • Excellent verbal, written, and interpersonal communication skills
      • Strong analytical skills with high attention to detail and accuracy
      • Ability to interact with all levels of an organization

        Other Desired Qualifications
        • Knowledge across enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.
        • Experience performing process, risk and control assessments.
        • Experience with Business Process Management (BPM).
        • Experience assisting in the oversight of issues and corrective actions.
        • Experience in understanding and documenting unfamiliar processes in order to identify key risks, identify and evaluate controls and provide consulting to remediate control deficiencies.
        • Strong understanding of policies, procedures, and programs to ensure appropriate and effective risk mitigation controls are in place.
        • Ability to build consensus through verbal, written, and interpersonal communication skills.
        • Demonstrated ability to collaborate with all levels of management.
        • Demonstrated ability to build effective and beneficial relationships across the organization.
        • Ability to work independently in a virtual team environment where other team members, team management, and business partners are not always local.
        • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
        • Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution.
        • Ability to take on a high level of responsibility, initiative, and accountability.
        • Advanced Microsoft Office skills.
        • Strong analytical skills with high attention to detail and accuracy.
        • Ability to interact with all levels of an organization.
        • Prior financial services, internal/external audit, and/or operational risk experience.
        • Knowledge of Wells Fargo Operational Risk tools.



          Salary Information
          The salary range displayed below is based on a Full-time 40 hour a week schedule.

          NC-Charlotte: Min: $80,500 Mid: $115,000
          AZ-PHX-Central Phoenix: Min: $80,500 Mid: $115,000
          AZ-PHX-Northwest Phoenix: Min: $80,500 Mid: $115,000
          AZ-PHX-Northwest Phoenix: Min: $80,500 Mid: $115,000
          AZ-PHX-Northwest Phoenix: Min: $80,500 Mid: $115,000
          AZ-Tempe: Min: $80,500 Mid: $115,000
          AZ-Tempe: Min: $80,500 Mid: $115,000
          CO-Denver: Min: $80,500 Mid: $115,000
          CO-Denver: Min: $80,500 Mid: $115,000
          DE-Wilmington: Min: $88,600 Mid: $126,500
          GA-Atlanta: Min: $80,500 Mid: $115,000
          GA-Atlanta: Min: $80,500 Mid: $115,000
          IA-Des Moines: Min: $80,500 Mid: $115,000
          IA-Des Moines: Min: $80,500 Mid: $115,000
          IA-Des Moines: Min: $80,500 Mid: $115,000
          IA-West Des Moines: Min: $80,500 Mid: $115,000
          MN-Minneapolis: Min: $80,500 Mid: $115,000
          MN-Minneapolis: Min: $80,500 Mid: $115,000
          MN-Minneapolis: Min: $80,500 Mid: $115,000
          MN-Minneapolis: Min: $80,500 Mid: $115,000
          MN-Minneapolis: Min: $80,500 Mid: $115,000
          MN-Shoreview: Min: $80,500 Mid: $115,000
          MO-Saint Louis: Min: $80,500 Mid: $115,000
          NC-Charlotte: Min: $80,500 Mid: $115,000
          NC-Charlotte: Min: $80,500 Mid: $115,000
          NC-Charlotte: Min: $80,500 Mid: $115,000
          NC-Charlotte: Min: $80,500 Mid: $115,000
          NC-Raleigh: Min: $80,500 Mid: $115,000
          NC-Raleigh: Min: $80,500 Mid: $115,000
          OR-Portland: Min: $80,500 Mid: $115,000
          TX-DAL-North Dallas: Min: $80,500 Mid: $115,000
          TX-San Antonio: Min: $80,500 Mid: $115,000
          TX-SA-Leon Valley: Min: $80,500 Mid: $115,000
          UT-Salt Lake City: Min: $80,500 Mid: $115,000
          UT-Salt Lake City: Min: $80,500 Mid: $115,000
          VA-Roanoke: Min: $72,500 Mid: $103,500
          VA-Roanoke: Min: $72,500 Mid: $103,500


          Street Address
          NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
          AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ
          AZ-PHX-Northwest Phoenix: 11601 N Black Canyon Hwy - Phoenix, AZ
          AZ-PHX-Northwest Phoenix: 2202 W Rose Garden Ln - Phoenix, AZ
          AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
          AZ-Tempe: 1305 W 23rd St - Tempe, AZ
          AZ-Tempe: 1330 W Alameda St - Tempe, AZ
          CO-Denver: 1700 Lincoln St - Denver, CO
          CO-Denver: 1740 Broadway - Denver, CO
          DE-Wilmington: 2200 Concord Pike - Wilmington, DE
          GA-Atlanta: 171 17th St Nw - Atlanta, GA
          GA-Atlanta: 3579 Atlanta Ave - Atlanta, GA
          IA-Des Moines: 6200 Park Ave - Des Moines, IA
          IA-Des Moines: 666 Walnut St - Des Moines, IA
          IA-Des Moines: 800 Walnut St - Des Moines, IA
          IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA
          MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
          MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN
          MN-Minneapolis: 2801 4th Ave S - Minneapolis, MN
          MN-Minneapolis: 600 S 4th St - Minneapolis, MN
          MN-Minneapolis: 730 2nd Ave S - Minneapolis, MN
          MN-Shoreview: 1801 Parkview Dr - Shoreview, MN
          MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
          NC-Charlotte: 301 S College St - Charlotte, NC
          NC-Charlotte: 301 S Tryon St - Charlotte, NC
          NC-Charlotte: 401 S Tryon St - Charlotte, NC
          NC-Charlotte: 8740 Research Dr - Charlotte, NC
          NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
          NC-Raleigh: 150 Fayetteville St - Raleigh, NC
          OR-Portland: 1300 Sw 5th Ave - Portland, OR
          TX-DAL-North Dallas: 14241 Dallas Parkway - Dallas, TX
          TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX
          TX-SA-Leon Valley: 6100 Bandera Rd - San Antonio, TX
          UT-Salt Lake City: 1095 E 2100 S - Salt Lake City, UT
          UT-Salt Lake City: 260 Charles Lindbergh Dr - Salt Lake City, UT
          VA-Roanoke: 10 S Jefferson St - Roanoke, VA
          VA-Roanoke: 7711 Plantation Rd - Roanoke, VA


          Disclaimer

          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.
          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Kannapolis , Marketing Risk Consultant (Operational Risk Consultant 4), Advertising , Kannapolis, North Carolina

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