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Business Communications Consultant 4 (Enterprise Policy Office)

Company: Wells Fargo Bank
Location: Kannapolis
Posted on: November 24, 2019

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.-- In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk.The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.Wells Fargo's Enterprise Policy Office supports policy development and communication across the company. Reporting to one of three Enterprise Policy Office team leaders, we are seeking five (5) Business Communications Consultant 4 (BCC4) to provide communications advice and expertise to policy management teams, consulting with them to promote greater clarity and editorial and structural consistency across corporate policies, procedures and related documentation. The Business Communications Consultant 4 (BCC4) will work broadly across the organization supporting policy development and communication activities in collaboration with corporate and business risk managers accountable for Wells Fargo policies.Specifically, the BCC4 is responsible for, but not limited to:

  • Collaborating with policy management teams and providing consultation throughout policy development, review, approval, and publication to ensure the policy and related documents clearly define expectations and requirements and that implementation instructions are clear and actionable
  • Writing and editing policy and procedures documents to comply with stringent content standards, focusing only on requirements, and removing and organizing supporting information in other reference documents
  • Negotiating with policy management teams to gain their buy in and partnership in the change process
  • Ensuring that policy documents align with common standards for communicating risk management concepts and practices, that concepts are consistent across policies where possible, and that documents meet Wells Fargo brand and communication standards
  • Advising policy management teams on communication strategies to support policy review and implementation
  • Supporting policy management teams in analyzing policy feedback throughout the review and implementation process and recommending ways to incorporate changes into the policy and related documentation
  • Working with policy management teams to migrate and maintain content in the policy management system of record
  • Maintaining the Policy Status Report to inform risk and business managers of pending policy changes and implementation plans
  • Creating presentations and other communication materials, as requested, to support policy management initiativesLOCATION(S)
    • Preferred locations include Minneapolis, MN, Charlotte, NC.Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date.---- If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo

      Required Qualifications
      • 6+ years of communications experience

        Desired Qualifications
        • Ability to consult, build, and maintain solid working relationships in and outside of immediate department
        • Ability to negotiate, influence, and collaborate to build successful relationships
        • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
        • Ability to translate and summarize complex data into understandable, actionable information and recommendations
        • Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
        • BS/BA or higher in English, journalism, professional writing, creative writing, education, or communications
        • Excellent verbal, written, and interpersonal communication skills
        • Experience applying Wells Fargo Style Guide and brand standards
        • Experience writing and editing internal communications and training-related materials in a corporate environment or financial institution
        • Knowledge and understanding of writing, editing, coordinating, and publishing sensitive documentation
        • Outstanding problem solving and decision making skills
        • Strong time management skills and ability to meet deadlines

          Other Desired Qualifications
          • 4 years banking experience
          • Previous experience with consulting firm or with large scale change initiatives
          • Previous policy communication experience
          • Proficiency in applying commonly used communication style guides such as the Chicago Manual of Style, AP Stylebook, and the Gregg Reference Manual --

            Job Expectations
            • Ability to travel up to 5% of the time

              Street Address
              NC-Charlotte: 128 South Tryon Street - Charlotte, NC
              MN-Minneapolis: 600 S 4th St - Minneapolis, MN


              All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

              Relevant military experience is considered for veterans and transitioning service men and women.
              Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Kannapolis , Business Communications Consultant 4 (Enterprise Policy Office), Administration, Clerical , Kannapolis, North Carolina

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