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Sup, Billing Operations

Location: Kannapolis
Posted on: January 14, 2021

Job Description:

JOB SUMMARY Position is responsible for the timeliness, integrity, quality and accuracy of the Charter Billing Operations team. Responsibilities include oversight of team activity and Billing platform data entry and updates to ensure timely completion and overall accuracy. This position reviews and produces reports to track issue resolution, monitor quality and Service Level Agreement (SLA) adherence, track departmental activity and adherence to Billing Operations processes. This position has extensive interaction with Billing Operations team members, internal Charter personnel, billing vendors and other external contacts. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Apply knowledge of the billing platform and products. Utilize knowledge of Charter services and products. Review and manage the various application work queues. Work closely with cross functional teams and 3rd party vendors to correct billing errors and minimize opportunities for future inaccuracies Create, improve and make recommendations for internal and cross functional business processes to improve efficiency and minimize errors Analyze billing anomalies and provide impact analysis Publish and present weekly and monthly billing metrics Continuously monitor the integrity of the database by isolating and reporting problems Provide assistance to users as required Report daily, weekly and monthly on team member---s throughput Serve as team representation for operational meetings Serve as escalation point for issues Be a consistent high team performer, while mentoring and setting a solid team example. Respond to requests made via Change Request Management, Issue Management and On-site support Support Billing Operations management team and provide team support and leadership including planning and scheduling, timesheets/payroll and other personnel related functions Supervise team of analysts Perform other duties as requested or assigned by management. REQUIRED QUALIFICATIONSSkills/Abilities and Knowledge Ability to read, write, speak and understand English Expert level knowledge of ICOMS/CSG Billing platforms, including workflows, interfaces and related functionality. Proficient knowledge of Microsoft Office Products, including Word, Excel and PowerPoint Strong organizational skills with the ability to prioritize multiple activities. Demonstrable research, analytical and problem-solving skills. Ability to work within a fast paced, high change environment to meet timelines. Proficient reporting tools including but not limited to Macros, queries, SQL and Microsoft Office products Education Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience. Related Work Experience 4-6 Years - Business Operations Analysis experience 4 Years - Billing System platform 1 Years - Supervisory/leadership experience PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Knowledge of cable television industry WORKING CONDITIONS Office environment For more information on Spectrum---s benefits, please click here.

Keywords: SPECTRUM, Kannapolis , Sup, Billing Operations, Accounting, Auditing , Kannapolis, North Carolina

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